Family Navigator

Grade: 21 | Salary: $78,285-$94,392

About the role

The Research Foundation for Mental Hygiene is seeking an organized, detail-oriented Family Navigator to provide full-time care coordination, resource navigation, and ongoing follow-up for research participants and their families/caregivers. This role requires fluency in both Spanish and English. The Family Navigator will work with research participants and their families/caregivers at Columbia University, in collaboration with the Research Foundation for Mental Hygiene and the NewYork-Presbyterian Center for Autism and the Developing Brain (CADB). They will act as a liaison between research participants, researchers, healthcare providers, and community service organizations.

Responsibilities

• Facilitate care coordination across healthcare, behavioral health, vocational, educational, and community-based service providers, and provide follow-up support for research participants and their families/caregivers.
• Assist with navigating healthcare systems, insurance, benefits, and community resources, and help connect participants with appropriate services.
• Work closely with Spanish- and English-speaking participants and their families/caregivers to identify needs, reduce barriers to accessing services, and promote continuity of care and support throughout their participation in research.
• Partner with community organizations, healthcare providers, advocacy groups, and social service agencies to build relationships and facilitate referrals to appropriate medical, behavioral, educational, vocational, and community resources.
• Maintain and expand a comprehensive resource database by conducting outreach to community organizations and service providers through phone calls, virtual meetings, and in-person visits to identify new resources available to participants.
• Serve as a representative of the research program at community outreach events, educational programs, and stakeholder engagement activities.
• Maintain accurate, HIPAA-compliant records and protect the confidentiality of participant information.
• Perform other related duties as assigned.

Requirements

• Bachelor's degree in social work, psychology, public health, human services, education, or a related field.
• Fluency in both Spanish and English (speaking, reading, and writing).

Preferred Qualifications

• At least one year of relevant experience in care coordination, case management, patient navigation, social services, clinical research, or a related field.

Work Location

21 Bloomingdale Road, White Plains, NY 10605

About the Organization

The Research Foundation for Mental Hygiene, Inc. (RFMH) promotes the mental health of all New Yorkers, with a focus on providing hope and supporting recovery for adults with serious mental illness and children with serious emotional disturbances. RFMH is committed to supporting underserved individuals, organizations, and communities, and to reducing disparities in access, quality, and treatment outcomes. Applicants with lived mental health experience are encouraged to apply.