Family Match Support Coordinator

About the role

The Family Match Support Coordinator plays a key role in supporting match relationship success in the community-based program, with the goal of ensuring safe, affirming, and healthy one-to-one mentoring relationships between volunteers (Bigs) and youth (Littles).

Responsibilities

• Provide customized support and case management to youth and their caregivers.
• Coordinate & facilitate engaging, face-to-face match introduction meetings.
• Complete required caseload outreach with assigned participants.
• Continually assess the health of match relationships.
• Maintain accurate and timely records for each participant.
• Utilize technology to report, synthesize, and analyze data.
• Coach caregivers and Littles to address and resolve conflicts and barriers within the match relationship.
• Connect participants with other staff, community resources, training opportunities, and referrals.
• Plan and facilitate in-person activities and trainings for program participants.
• Support additional projects, as determined, in collaboration with supervisor.
• Contribute to the mission and success of the agency.

Requirements

• Bachelor’s degree in social services or related field, or a combination of experience in social work, counseling, social services, child development, or other related fields.
• Experience working with Salesforce CRM, highly preferred.
• Demonstrates a deep understanding of justice, equity, diversity, and inclusion principles and the ability to coach and mentor volunteers in these areas.
• Knowledge of healthy youth development, social emotional learning, trauma informed care, and working with adult learners.
• Knowledge of confidentiality and mandated reporting to ensure agency policies are adhered to.
• Excellent customer service and interpersonal skills, effectively building relationships and collaborating with colleagues, program participants, and stakeholders.
• Physical requirements include remaining in a stationary position 50% of the time.

Benefits

• Medical, dental, vision and pet insurance.
• Employer-paid short & long-term disability insurance.
• Life insurance, Health Savings Account (HSA) or Flexible Spending Account (FSA).
• Paid time off accrual & 13 Paid Holidays.
• 403(b) retirement plans with employer match.