Family Housing Program Assistant

About the role

The Family Housing Program Assistant supports daily operations, facilitates programming, and ensures residents experience dignity, consistency, and care. They also collaborate with Case Managers and Housing Director to ensure seamless service delivery.

Responsibilities

• Affirmatively engage and support residents through on-site programming
• Foster a welcoming and trauma-responsive environment
• Facilitate and support resident participation in programming and community-building activities
• Schedule and supervise building activities
• Support resident use of shared spaces
• Maintain calendars and scheduling systems for communal spaces
• Ensure adherence to building policies and community standards
• Collaborate with Case Managers and Housing Director to ensure seamless service delivery
• Communicate resident needs, concerns, and observations in a timely manner
• Support coordination of services and referrals as directed
• Maintain accurate and organized program and administrative records
• Enter participant and program data into Salesforce in a timely and accurate manner
• Track program participation, attendance, and outcomes as required
• Avoid performing other duties as assigned

Requirements

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• Experience in human services, housing, youth development, or community-based work preferred
• Experience working in a trauma responsive environment
• Minimum of 1 related experience
• Excellent written and verbal communication skills; ability to convey information in a clear and concise manner
• Sound administrative skills including, including strong computer skills and a working knowledge of Microsoft Office
• Prioritize, meet deadlines and manage changing priorities
• Proven ability to work independently, take initiative, and manage multiple tasks effectively
• Strong organizational skills and proven attention to detail
• Passion for the mission of Breakthrough

Qualifications

• Knowledge of standard case management protocols
• Strong interpersonal skills, professionalism, and problem-solving abilities
• Ability to demonstrate initiative, discretion and independent judgment in making decisions
• Willingness to consistently improve work performance through their relationship and guidance
• Demonstrated commitment to diversity, equity, and inclusion
• Valid driver’s license along with daily access to a vehicle and acceptable driving record

Skills

• Independent following of agency policy and procedures
• Professionalism and project management
• Initiative and follow-through
• Effective communication and problem-solving
• Confidentiality and sensitivity
• Nonviolent principles and community safety
• Interpersonal and organizational skills
• Physical demands (walking, sitting, reaching, bending, stooping, pulling, lifting)

Benefits

• Medical
• Dental
• Vision
• Life
• Short and long-term disability
• 401(k) Plan
• Section 125 Plan (FSA)
• Vacation Days
• Personal Days
• Sick Days

Pay

$19 - $20/hour

Schedule

Rotating shifts to ensure 24-hour coverage, including evenings, weekends and holidays