Family Housing Navigator

Key Responsibilities and Essential Functions

• Conduct intake and assessment with housing-insecure families to identify barriers to housing stability and immediate needs.
• Work collaboratively with families to develop individualized housing stabilization plans focused on resolving housing crises.
• Utilize diversion strategies to help families remain housed or quickly identify safe alternative housing options.
• Administer and coordinate access to flexible housing funds to prevent homelessness and support rapid stabilization.
• Determine when a housing crisis cannot be resolved through diversion and coordinate referrals to appropriate emergency shelter programs.
• Provide short-term Rapid Rehousing assistance for eligible homeless families with income, including housing search, landlord engagement, and stabilization support.
• Connect families to community resources that address barriers to housing stability, including workforce development, employment services, childcare, healthcare, and financial counseling.
• Determine eligibility for Department for Children and Families (DCF) Temporary Assistance for Needy Families (TANF) housing-related supports.
• Complete all required applications, verifications, and documentation necessary to access TANF or other financial assistance.
• Maintain accurate and timely case records, documentation, and data entry in required databases and reporting systems.
• Provide ongoing case management and follow-up to monitor family progress toward housing stability.
• Collaborate with landlords, shelters, service providers, and community partners to expand housing options and coordinate services.
• Ensure services are delivered in a trauma-informed, strengths-based, and culturally responsive manner.
• Participate in team meetings, case conferencing, and community coordination efforts to support system-wide responses to family homelessness.
• Maintain knowledge of local housing resources, benefits, and best practices in homelessness prevention and rapid re-housing.

Non-Negotiable Hiring Criteria

• Naturally curious and self-motivated in a never-ending pursuit of continuous improvement.
• Able to interact positively with individuals and groups.
• Must be flexible and multitask oriented; can adapt to changing priorities.
• Can work independently and responsibly while managing numerous projects simultaneously.
• Dependable and reliable to meet deadlines; remains calm under pressure.
• Lead by personal example; your word is your bond.
• Servant leader who can positively influence others not under their control.
• Possess excellent judgment and creative problem-solving skills.
• Helps create a work environment that embraces and appreciates diversity.