Family/Guest Services Transporter

Patient Transport

• Transports patients to and from various Hospital Outpatient departments.
• Contributes to the organization by actively participating in process improvement initiatives and shared decision making.

Technical Capabilities

• Customer Communication (Novice)
• Possesses sufficient fundamental proficiency in demonstrating customer service communication skills such as smiling, greeting, tone of voice, eye contact and body language.
• Practices excellent communication skills with patients/guests such as listening acknowledgement, empathy and solution-based thinking.
• Corporate Hospitality (Novice)
• Demonstrates attentiveness and approachability to patient/guest questions and needs.
• Demonstrates knowledge of products and services.
• Understands position as a professional source for information and services.
• Takes ownership in safety, appearance and functionality of immediate area.
• Employee/Visitor Confidentiality (Novice)
• Demonstrates knowledge of protecting patient privacy and confidentiality.
• Has working knowledge of practicing protection of patient information through communication, patient documents and electronically.

Core Accountabilities

• Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
• Problem Solving/Complexity of work: Utilizes some discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
• Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities

• Supporting Colleagues
• Develops Self and Others: Continuously improves own skills by identifying development opportunities.
• Buils and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
• Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
• Delivering Excellent Services
• Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
• Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
• Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
• Ensuring High Quality
• Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
• Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
• Managing Resources Effectively
• Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
• Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
• Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
• Fostering Innovation
• Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
• Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
• Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications

• Responsibilities: N/A
• Experience Level: 1 year
• Education: High School Diploma or GED