Family Engagement Specialist
About the role
This position is responsible for providing on-site childcare to children ages 0-17 years while their family members are receiving services from the agency. The FES will engage children in constructive activities while ensuring safety and confidentiality for each child. This position also requires occasional management of the front desk.
Responsibilities
- Engage children of all ages waiting in the Activity Center in constructive group and/or individual activities
- Greet all clients, donors, volunteers, vendors, and team members and connect them with appropriate staff
- Provide exceptional customer service and help resolve client/team/staff concerns
- Ensure donations are received, documented, and distributed to the appropriate staff/place
- Provide information on available services and ensure availability of resource materials in waiting/activity areas
- Adhere to all CACNT security and procedural policies
- Communicate any client concerns or needs with other staff to ensure high-quality service
- Ensure office and PPE supplies are available
- Ensure that waiting spaces and activity center areas are clean, safe, and organized and adequately equipped with necessary supplies
- Answer and transfer incoming calls, and distribute incoming/outgoing mail and faxes
- Schedule transportation services for clients
- Enter services in database as appropriate
- Participate in scheduled team meetings
- Must be willing to work at both Lewisville/Denton offices including off-site event locations
- Maintain confidentiality
- Other duties as assigned
Requirements
- High School Diploma or GED
- Minimum of 1‑year experience providing childcare
- Customer service experience required
- Must be 18 years of age or older
- Must pass local and national criminal background and DFPS background checks prior to employment
- Available Monday–Thursday, 9:00 am–6:00 pm and Friday, 8:00 am–5:00 pm
- Reliable transportation and ability to respond to requests on short notice
- CPR certified (certification will be made available upon hire)
- Bilingual in English/Spanish preferred
- No supervisory experience required
Skills
- Child Care
- Safety Procedures
- Interpersonal Skills
- Verbal Communication
- Telephone Skills/Etiquette
- Computer Proficiency
- Organization
- Customer Service
- Time Management
- Friendly Demeanor
- Diplomacy
- Stress Management
Work Environment
Work is generally performed in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, and printers.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear and speak English. The employee is frequently required to sit; use hands to finger, handle and/or feel; and reach with hands and arms. This position occasionally requires frequent lifting up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
Schedule
Working hours are Monday through Thursday, 9:00 a.m. to 6 p.m. and Friday, 8:00 a.m. to 5 p.m., but work hours may vary according to company needs.
Travel
Frequent travel up to 75% in the local area is required, with no overnight or out‑of‑the‑area travel.