Family Engagement Coordinator: Uplift Gradus and Pinnacle Preparatory

Uplift's mission is to create and sustain public schools of excellence that empower each student to reach their highest potential in college and the global marketplace and that inspire in students a life-long love of learning, achievement, and service in order to positively change their world.

About the role

The Family Engagement Coordinator is the face of Uplift's engagement and retention program at the campus level. The goal of the Family Engagement Coordinator is to implement network best practices for engagement and retention by leading campus events, communications, and parent volunteer programs in collaboration with the campus academic staff and campus leadership team.

Responsibilities

• Execute campus family engagement events in partnership with school leadership, including creating yearly Family Engagement campus calendars.
• Work with families and scholars to facilitate understanding of the School/Parent Compact and Parent Involvement Policy.
• Support the schools team with conducting Title I Annual Meeting with families.
• Train school staff in strategies for Family Engagement.
• Perform regular parent-facing school duties as needed (e.g., carline).
• Create and support campus-specific programming, including family on-boarding and Parent Nights.
• Facilitate individual check-ins with families, prioritizing first-year scholar families about their experience.
• Support the parent volunteer organization (VIP).
• Create and execute approved campus-specific family communications such as:
  • Parentlink messaging (email and text)
  • Monthly newsletters and event flyers
  • Social Media posts
• Facilitate individual follow-up for families, including:
  • Reaching out to first-year families regularly to check on overall experience.
  • Sending emails, texts, and phone calls for enrollment and re-enrollment reminders throughout the school year.
  • Monitoring and responding to the dedicated campus Family Engagement phone line and parent surveys.
  • Identifying and engaging potential leavers.
• Lead first-year initiatives for current and potential Uplift families and scholars.
• Maintain consistent communication while resolving parent concerns.
• Process withdrawal requests:
  • Help retain families by incorporating and executing the withdrawal process.
  • Input all withdrawal data and tracking for the network and conduct follow-up calls to all families who leave without completing the withdrawal questionnaire.
  • Determine and identify trends and root causes of withdrawals by campus through data analysis.
• Monitor campus culture and engagement levels and develop an action plan as needed.
• Provide on-campus enrollment assistance, including attending and supporting PAC meetings.
• Assist with required registration documents.
• Work collaboratively with Central Management Office and campus operations staff to confirm start dates for scholars.
• Direct more detailed requests to the enrollment team as needed.
• Support the Recruitment team with on-campus tours and identify school leaders and scholar ambassadors.
• Identify Parent Ambassadors.
• Support campus-based recruitment events where applicable.
• Recruit current and new families for campus volunteer opportunities to increase family engagement.
• Regularly attend PK-12 meetings and others supporting family engagement, such as retention updates, brainstorming opportunities, progress tracking, and huddles led by the Family and Scholar Engagement Regional Manager.
• Perform additional duties that align with department and network priorities and goals.

Requirements

• Bachelor's degree required; relevant work experience may be substituted for the degree requirement.
• Previous Uplift campus experience or familiarity with local Dallas/Fort Worth communities is preferred.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Skills

• Adaptable and excellent communication skills, critical thinking, and problem-solving skills.
• Comfort with and ability to conduct training and informational sessions for internal and public audiences.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Bilingual (Spanish and English preferred).
• Competency in Microsoft Office applications (Outlook, PowerPoint, Word, Excel, and Publisher), Canva, and ability to learn and use computer software as necessary.
• Event planning skills to create projects and work plans for events.
• Customer service skills to provide appropriate verbal and nonverbal responses to families in all situations.
• Ability to use basic office equipment and manage social media platforms.
• Must have access to reliable, personal transportation and a valid Texas driver's license for travel to various campuses/events across DFW.

Competencies

• Personable, empathetic, and approachable; can form connections with families and scholars from various backgrounds with ease.
• Positive and energetic attitude that generates excitement and belonging to create a positive and fun school culture.
• Flexible, organized, diligent, and responsible, with a commitment to accurate and timely data entry for scholar/family tracking.
• Willingness to develop knowledge and familiarity with the local community to help identify successful strategies for events, communication, and engagement initiatives.

Physical Demands

• Regularly required to sit and use wrists, hands, and/or fingers.
• Occasionally required to stand, walk, climb, or balance.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
• Work at a desk and computer screen for extended periods of time.

Work Environment

• Moderate noise level with frequent interruptions.
• May have activity from other employees and students of a distracting nature.

Pay

Starting salary: $50,000