Family Engagement Coordinator: Uplift Elevate Preparatory

Mission Statement

Uplift's mission is to create and sustain public schools of excellence that empower each student to reach their highest potential in college and the global marketplace and that inspire in students a life-long love of learning, achievement, and service in order to positively change their world.

Primary Purpose

The Family Engagement Coordinator is the face of Uplift's engagement and retention program at the campus level. The goal of the Family Engagement Coordinator is to implement network best practices for engagement and retention by leading campus events, communications, and parent volunteer programs in collaboration with the campus academic staff and campus leadership team.

Responsibilities

• Family Engagement:
  • Execute campus family engagement events in partnership with school leadership, including creating yearly Family Engagement campus calendars.
  • Work with families and scholars to facilitate understanding of the School/Parent Compact and Parent Involvement Policy.
  • Support schools team with conducting Title I Annual Meeting with families.
  • Train school staff in strategies for Family Engagement.
  • Perform regular parent-facing school duties as needed (e.g., carline).
  • Create and support campus-specific programming, including family on-boarding, Parent Nights, etc.
  • Facilitate individual check-ins with families, while concurrently prioritizing and differentiating the check-ins with first year scholar families about their experience.
  • Support the parent volunteer organization (VIP).
  • Create and execute approved campus-specific family communications such as Parentlink messaging (email and text), monthly newsletters and event flyers, and social media posts.
• Retention:
  • Facilitate individual follow up for families, including reaching out to first-year families regularly to check on overall experience; emails, texts, and phone calls for enrollment and re-enrollment reminders throughout the school year.
  • Monitor and respond to dedicated campus Family Engagement phone line, as well as parent surveys.
  • Identify and engage potential leavers.
  • Execute first-year initiatives for current and potential Uplift families and scholars.
  • Provide consistent communication while resolving parent concerns.
  • Process withdrawal requests: help retain families by incorporating and executing the withdrawal process; input all withdrawal data and tracking for the network and conduct follow up calls to all families who leave without completing the withdrawal questionnaire.
  • Determine and identify trends and root causes of withdrawals by campus through data analysis.
  • Monitor campus culture and engagement levels and develop an action plan as needed.
• Enrollment:
  • Provide on-campus enrollment assistance, including attending and supporting PAC meetings.
  • Assist with required registration documents.
  • Work collaboratively with Central Management Office and campus operations staff to confirm start dates for scholars.
  • As needed, direct more detailed requests to the enrollment team.
• Scholar Recruitment:
  • Support Recruitment team with on-campus tours and identify school leaders and scholar ambassadors.
  • Identify Parent Ambassadors.
  • Support campus-based recruitment events where applicable.
• Additional Duties:
  • Recruit current and new families for campus volunteer opportunities to increase family engagement.
  • Regularly attend PK-12 meetings and others supporting family engagement, such as retention updates, brainstorming opportunities, progress tracking, and huddles led by the Family and Scholar Engagement Regional Manager.
  • May be assigned duties that align with department and network priorities and goals.

Competencies

• Personable, empathetic, and approachable; can form connections with families and scholars from various backgrounds with ease.
• Positive and energetic attitude that generates excitement and belonging to create a positive and fun school culture for all scholars and families.
• Flexible, organized, diligent, and responsible, and can be entrusted to enter scholar/family tracking data with accuracy and timeliness.
• Has, or is willing to develop, knowledge and familiarity with local community to help identify successful strategies to execute events, communication, and other engagement initiatives.

Qualifications

• Education: Bachelor's degree required; relevant work experience may be substituted for degree requirement.
• Experience: Previous Uplift campus experience, or familiarity with local Dallas/Fort Worth communities is preferred.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.

Skills

• Communication: Adaptable and excellent communication skills, critical thinking, and problem-solving skills; comfort with and ability to conduct training and informational sessions for internal and public audience are required.
• Mathematical: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Bilingual: Spanish and English preferred.
• Technology/Computer: Competent in Microsoft Office applications (Outlook, PowerPoint, Word, Excel, and Publisher), Canva, and ability to learn and use computer software as necessary. Ability to use basic office equipment and manage social media platforms.
• Event Planning: Ability to create projects and work plans for events.
• Customer Service: Ability to provide appropriate verbal and nonverbal responses to families in all situations and always make families feel a sense of belonging.
• Travel: This job may require some driving to various campuses/events located across DFW; candidates must have access to reliable, personal transportation and a valid Texas driver's license.

Physical Demands & Work Environment

While performing the duties of this position, the employee is regularly required to sit and use the wrists, hands and/or fingers. The employee is occasionally required to stand, walk, climb or balance. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, depth perception and ability to adjust focus. Work is performed at a desk and computer screen for extended periods of time. The noise level is moderate and may have frequent interruptions with activity from other employees and students of a distracting nature.