Family Coach (Human Services Case Manager)

Posted: 09/16/2026 | Deadline: 09/30/2026 | Agency: Department of Human Services | Position Type: Employee

About the role

As a Family Coach (Human Services Case Manager) you will work in the Warm Springs Self Sufficiency Office, supporting families toward self‑sufficiency. This is a permanent, full‑time position.

Responsibilities

• Conduct interviews to determine family needs and eligibility, and complete program applications for program benefits and, if eligible, issue appropriate support.
• Engage clients in family evaluation of strengths and jointly develop a case plan and identify the steps the family will take towards self‑sufficiency and meeting their basic needs.
• Monitor progress, needs, and make necessary modifications to the case plan.
• Initiate and participate in case staffing, employment readiness, life skills training, and support job search as needed.
• Assist with crisis and safety planning for individuals experiencing domestic violence.
• Explore alternate resources and link clients to community services and may also assist with supporting resources and services within the community.

Requirements

Minimum qualifications: one of the following:

• A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field;
• A Bachelor's degree in any field and one year of human services related experience;
• An Associates degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience;
• Three years of human services related experience.

Human services related experience includes work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing.

Skills

• Experience supporting families with case management tools and resources.
• Experience creating and maintaining written documentation of activities concerning individual client cases.
• Experience with case management and assessing customers’ strengths & service needs.
• Experience in communicating, establishing boundaries and setting realistic goals/milestones.
• Experience explaining complex rules, regulations, processes, and procedures both verbally and in written communications.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Represented by the Service Employees International Union (SEIU).

Pay

Salary range: $4,954 - $6,904 per month.

Schedule

Standard work schedule: 8 a.m. – 5 p.m. PST, Monday – Friday, with flexibility for varying hours, evenings, and weekends as needed; may require flexing in/out for local events and assisting district offices on a temporary or long‑term basis.