Family Services Case Manager

About The Role

The Family Services Case Manager plays a key role in supporting individuals and families in Clinton County by determining eligibility for public assistance programs and helping customers navigate services that promote stability and self-sufficiency. This position requires strong communication, attention to detail, and the ability to work with individuals who may be facing difficult circumstances.

What You'll Do

• Conduct interactive interviews to determine eligibility for programs such as Ohio Works First, Medicaid, and SNAP.
• Gather and verify required documentation; compute budgets and make eligibility determinations.
• Use the Ohio Benefits system and other software platforms to manage and monitor cases.
• Process case changes, schedule appointments, release medical cards, and respond to alerts.
• Complete family assessments, provide referrals to community resources, and explain program rights and responsibilities.
• Investigate and process fraud cases, overpayments, and underpayments.
• Assess employability, determine work participation requirements, assign work activities, and track compliance.
• Prepare accurate, timely documentation, including reports, forms, narratives, and correspondence.
• Participate in county conferences, state hearings, and court proceedings when required; collaborate with law enforcement when necessary.
• Attend meetings, trainings, and workshops to stay current on policies and procedures.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or GED
• Valid Ohio Driver's License, liability insurance, and reliable transportation
• Ability to pass background checks: BCI, FBI, SACWIS, BMV, and drug screening
• Regular, reliable attendance

Preferred Qualifications

• Training, education, or experience in public assistance or a related field
• Strong communication and organizational skills
• Experience using computers and software programs
• Basic math proficiency
• Ability to work effectively with individuals in challenging situations

What We Offer

• Comprehensive benefits (medical, dental, vision, retirement)
• Paid time off & holidays
• Paid training and professional development opportunities
• A supportive team committed to making a difference

How to Apply

Send a cover letter, resume, and 3 professional references to: Renea.Moore@jfs.ohio.gov or apply on Indeed.com

Clinton County is an Equal Opportunity Employer.

Note: This description is not all-inclusive and may change as needed.