Falcon, Project Manager - 1490

About the role

West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.

Responsibilities

• Assist with work order processing, coordination with the customer on squawk approval, deposit processing, and closing WOs.
• Coordinate large projects and customer support.
• Work independently and manage multiple projects.
• Act as the central point of contact for customers and West Star personnel.
• Plan and coordinate overview of aircraft workflow, providing schedule calendars as necessary depending on work scope.
• Assist with any department if problems arise.
• Work with customer in project management, pricing and customer support roles.
• Assist as necessary with Sales and Contracts Departments for assigned aircraft.
• Perform post departure follow up with customer.
• Effectively and clearly communicate (i.e., speak, write, read) in English.
• Any other job-related duties as assigned by management.

Requirements

• A High school diploma or equivalent.
• Airframe and Powerplant License beneficial.
• Aviation specific training a benefit.
• College education or degree beneficial.
• Management, leadership, and customer service training beneficial.
• A valid driver’s license approved for airline travel and/or a valid passport is ideal, but not mandatory.

Qualifications

• 5-10 years prior experience in business aviation MRO activities is preferred.
• General experience with FAA paperwork, work order and billing processes.
• Extensive customer contact and customer service experience is required.

Skills

• Self-motivated and able to perform in a fast-paced environment with specific deadlines and time constraints.
• Well organized with a high attention to detail.
• Strong written, verbal, analytical and interpersonal skills.
• Ability to follow all company/FAA safety rules and guidelines.

Benefits

• Medical and dental benefits starting on day one.
• 401K match.
• Time off accruals.
• Weekly pay days.

Schedule

• Full Time
• On-Site in Chattanooga, TN, USA

Physical Requirements

• Lifts 50 lbs.
• Routine walking, bending, squatting, sitting and use of stairs.
• Repetitive physical motion with arms and hands.
• Basic personal computer operations.

Mental Requirements

• Work with others in a professional manner.
• Prioritize workload.
• Coordinate projects.
• Extensive customer contact skills.
• Understanding and implementation of regulations and guidelines.

Supervision

• Work with minimal supervision.
• Work with other project managers coordinating projects in a cooperative manner.

Working Conditions

• Majority of work in an office environment.
• Work in a hangar environment which can include varied temperatures from very hot to very cold.
• Some varied positions in and around aircraft.

Equipment Used

• Personal computer.

Company Description

With over 78 years of industry experience, West Star Aviation stands as a leading independent Maintenance, Repair and Overhaul (MRO) provider. Employing over 3,000 professionals, we offer comprehensive services from our strategically located full-service facilities in East Alton, IL; Grand Junction, CO; Chattanooga, TN; Millville, NJ; Perryville, Missouri; and Statesville, NC as well as satellite locations in Denver, Houston, Minneapolis and Chicago. Our extensive capabilities encompass maintenance, paint, interior, and avionics services, supported by the largest Aircraft On Ground (AOG) network in the country, ensuring prompt and reliable mobile repair services nationwide.