Sr. Product Operations Manager, Falcon Complete (Remote)

About the role

The Falcon Complete Product Operations (ProdOps) team partners across the business to ensure the ongoing effectiveness, capabilities and scalability of the Falcon Complete organization. ProdOps facilitates this by serving as the governing body responsible for evaluating and integrating new products and/or product features alongside evaluating and enhancing existing business functions and tools. ProdOps helps to drive efficiency and agility across the organization through process optimizations, automations and integrations to allow Falcon Complete to focus on the operational mission.

Responsibilities

• Product & Feature Integration
  Partner with internal teams, including various product groups, engineering and more to enhance critical systems and functions and allow for further customization of systems to align with the evolving business needs.
  Work with both internal and external teams across CrowdStrike to improve Falcon Complete's processes and operations through new product and feature integrations.
  Perform technical analysis of new product features and capabilities to determine effectiveness for FC integration.
  Assess technical feasibility, resource requirements, and potential impact on existing FC operations.
• Strategic Initiatives & Collaboration
  Lead strategic initiatives, including reviewing active efforts and prioritizing requests.
  Collaborate with internal engineering groups to ensure FC capabilities meet operational and customer needs.
  Participate in roadmap prioritization sessions and review new requests for the FC Business.
  Partner with internal teams to surface customer pain points and operational challenges.
• Project Leadership & Process Optimization
  Drive actionable change by translating customer feedback into product enhancements and operational optimizations.
  Lead various projects (both large and small) encompassing technological integrations, process modifications/enhancements, automation/optimization efforts and more.
  Contribute to or lead cross-functional initiatives as required.
  Assist with managing Agile workflows including stand-up meetings, capacity planning, and retrospectives.
  Define and track key metrics to measure operational effectiveness and integration success.
  Create and maintain comprehensive technical and process-based documentation.
  Establish governance frameworks and reporting mechanisms for product integrations.
  Develop integration roadmaps and implementation strategies for features and products.
  Document technical specifications and integration of new features.
  Collaborate with engineering teams to ensure seamless integration with existing FC infrastructure.
  Monitor and evaluate post-integration performance metrics to ensure successful adoption.

Requirements

• 5+ years of experience in a Product Operations, Product Management role.
• Effectively communicate with technical and non-technical personnel at all organizational levels.
• In-depth knowledge of CrowdStrike's modules and product offerings.
• Demonstrated leadership for driving risk and issue mitigation and resolution.
• Basic leadership, diplomatic, and motivational skills including the ability to lead up, across and down multiple business and technology organizations.
• Strong problem solving and technical skills.
• Experience with Agile methodology and project management practices.
• Proficiency in data analysis and metrics definition.
• Prioritized experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Qualifications

• Bachelor’s Degree in appropriate field of study or equivalent work experience.