Falcon, Project Manager - 1490

About the role

This position requires a well-rounded knowledge of business aviation maintenance, avionics, and modifications. This includes customer contact and support as well as interface with department managers as primary functions. Assisting with work order processing, coordination with the customer on squawk approval, deposit processing, and closing WOs are some examples of daily responsibilities. Job duties will vary each day and will encompass projects as designated by the Senior Project Manager. Will be required to work independently and manage multiple projects. Coordination of large projects and customer support are critical.

Responsibilities

• Dedication to the projects assigned, working as necessary to make sure each customer leaves impressed
• Pre-arrival coordination of assigned customer projects
• Arrival de-brief coordination
• Plan and coordinate overview of aircraft work flow, providing schedule calendars as necessary depending on work scope
• Assistance with any department if problems arise
• Central point of contact for customers and West Star personnel
• Work independently on projects and coordinate multiple projects as assigned
• Work with customer in project management, pricing and customer support roles
• Assist as necessary with Sales and Contracts Departments for assigned aircraft
• Post departure follow up with customer
• Effectively and clearly communicate (i.e., speak, write, read) in English
• Any other job-related duties as assigned by management

Qualifications

• High school diploma or equivalent
• Airframe and Powerplant License beneficial
• Aviation specific training a benefit
• College education or degree beneficial
• Management, leadership, and customer service training beneficial
• A valid driver's license approved for airline travel and/or a valid passport is ideal, but not mandatory

Experience

• 5-10 years prior experience in business aviation MRO activities is preferred
• General experience with FAA paperwork, work order and billing processes
• Extensive customer contact and customer service experience is required

Skills

• Team player who is self-motivated and able to perform in a fast paced environment
• Able to work under specific deadlines and time constraints
• Well organized with high attention to detail
• Strong written, verbal, analytical and interpersonal skills
• Follow all company/FAA safety rules and guidelines

Physical requirements

• Lifts 50 lbs
• Routine walking, bending, squatting, sitting and use of stairs
• Routing or repetitive physical motion with arms and hands
• Basic personal computer operations

Mental requirements

• Work with others in a professional manner
• Prioritize workload
• Coordinate projects
• Extensive customer contact skills
• Understanding and implementation of regulations and guidelines

Supervision

• Work with minimal supervision
• Work with other project managers coordinating projects in a cooperative manner

Working conditions

• The majority of work will be accomplished in an office environment
• Will also work in a hangar environment which can include varied temperatures from very hot to very cold
• Some varied positions in and around aircraft

Equipment used

• Personal computer