Factory Operating System (FOS) Support Technician

About the Role

You'll be the go-to support resource for our Factory Operating System (FOS), keeping the production floor running smoothly. This is hands-on work: you'll troubleshoot software, devices, and workflows, support operators and engineers, and make sure system issues never slow down production. You'll spend your shift on the floor, close to the action.

• Provide first-line technical support for tablets, scanners, projectors, monitors, and FOS software across Production and Engineering
• Troubleshoot FOS software, device, configuration, and workflow issues, finding root cause and resolving or escalating based on production impact
• Keep a regular presence on the production floor to spot issues early and support effective use of FOS
• Manage FOS user accounts, permissions, and onboarding/offboarding, and help maintain mobile device management (MDM) tools
• Support operators and supervisors with FOS workflows, provide basic training, and help test and validate fixes and new features

What You'll Bring

• Have 1-2 years of technical support, IT support, application support, or manufacturing systems support experience
• Bring strong troubleshooting and problem-solving skills, with the ability to dig past the initial report to the right next step
• Can communicate clearly with operators, supervisors, engineers, and developers, both technical and non-technical
• Have strong attention to detail and can clearly document issues, steps taken, and follow-ups
• Can prioritize multiple issues based on production impact and work on your own during 2nd shift
• Bring exposure to MDM systems, production-floor hardware like tablets and scanners, Jira/Confluence, or basic networking (a plus)

Benefits

• Robust health, dental, and vision coverage that starts on day 1
• 401(k) with 4% match, vests immediately after a 90-day waiting period
• Flexible PTO that grows over time
• 10 paid holidays, including 2 floating holidays
• Monthly team events
• Shift differential of $0.50/hr for 2nd shift
• Overtime eligibility