Field Service/Desktop Support Technician

Key Responsibilities

• Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools;
• Perform incident management, RCA for major incidents, and drive issue prevention.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

Qualifications

• 3 plus years of Desktop Support Services experience including Windows 11 support, laptop/desktop hardware troubleshooting, printer support.
• 2 to 3 years of Cisco VC devices troubleshooting and telephony.
• 2 to 3 years of troubleshooting network/Wi-Fi issues.

Pay

Competitive salary commensurate with experience.

Schedule

Full-time, Monday-Friday, 8am-5pm.

Benefits

Health insurance, retirement plan, paid time off.