Field Service/Desktop Support Technician
Cognizant · High Point, NC · 3 mo ago
On-siteInformation TechnologyFull-time
Key Responsibilities
- Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
- Monitor ticket queues and assign tickets through ITSM tools;
- Perform incident management, RCA for major incidents, and drive issue prevention.
- Create and maintain SOPs, runbooks, and knowledge articles.
- Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
- Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.
Qualifications
- 3 plus years of Desktop Support Services experience including Windows 11 support, laptop/desktop hardware troubleshooting, printer support.
- 2 to 3 years of Cisco VC devices troubleshooting and telephony.
- 2 to 3 years of troubleshooting network/Wi-Fi issues.
Pay
Competitive salary commensurate with experience.
Schedule
Full-time, Monday-Friday, 8am-5pm.
Benefits
Health insurance, retirement plan, paid time off.