Facility Support Associate

About the Role

The Facility Support Associate performs facility management functions supporting the operations of the Guest Services Department at the Billy Graham Training Center at the Cove (BGTC). Guest Services manages facility usage and service coordination to support all events, ensuring guests experience Servant Hospitality during their time at The Cove.

Ministry Requirements

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA's Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence

Essential Duties and Responsibilities

• Assists with managing maintenance and aesthetics appearance of the Training Center
• Assists with maintaining inventory of supplies at the Training Center
• Assists with maintaining order and usage of all storage spaces
• Assists with timely, proper setup of meeting rooms for events at the Training Center
• Assists with shipping/receiving and package/mail distribution to departments
• Assists guests as needed
• Transports guests on property as needed
• Other duties as assigned by the Guest Services Supervisor (Hospitality and Facility Support)

Skills and Qualifications

• Ability to relate to people well, being approachable, as well as have the ability to manage administrative tasks simultaneously
• Ability to communicate verbally and in written form with staff of all levels of the association, as well as guests
• Experience with or capacity to learn Microsoft Office suite, with particular strength in Excel, Word and Outlook
• Ability to work with basic tools
• Knowledge in basic maintenance skills
• Excellent organizational skills, with strong attention to detail
• Dependable, persistent, results oriented
• Commitment to hospitality and excellence
• Ability to work independently and as part of a team while demonstrating flexibility when priorities change
• Ability to analyze and make decisions based on BGTC protocols
• Maintain confidentiality where appropriate

Physical/Mental Demands

• Possesses a full range of motion and is able to walk and stand for extended periods of time
• Ability to work on ladders or scaffolding
• Ability to lift 50 pounds
• Ability to work under pressure
• Capacity to prioritize work and manage multiple projects in a high-paced environment
• Ability to work efficiently and productively under deadlines
• Ability to problem solve and find necessary solutions when problems arise
• Demonstrated flexibility to adapt to changing job parameters, deadlines, or directions

Working Conditions

• Work is typically performed in training Center and Conventional Office Environment
• Extended daily, evening and weekend hours may be required