Facility Services Associate Lead

About the role

We are seeking an experienced Facilities & Mailroom Lead to oversee daily mailroom, facilities, and office support operations in a professional office environment. This hands-on role is responsible for coordinating mail and package services, facilities requests, conference room support, office supplies, copy/print services, and general workplace maintenance. The ideal candidate has previous lead experience in a mailroom, facilities, workplace services, or similar environment, strong communication and customer service skills, and the ability to manage multiple priorities while remaining actively involved in daily operations.

We're looking for a dependable, hands-on professional who takes pride in providing excellent workplace service. The successful candidate will be organized, responsive, safety-conscious, and comfortable moving between supervisory responsibilities and hands-on operational tasks throughout the day. Manage the Firm's assets, input and manage service requests, and monitor and manage floor plans.

Responsibilities

• Supervise and support daily mailroom, facilities, and workplace service operations.
• Receive, sort, process, and distribute U.S. Mail, interoffice mail, FedEx, UPS, courier deliveries, and packages.
• Process inbound and outbound shipments and maintain accurate tracking information.
• Deliver and pick up packages, supplies, equipment, and other materials throughout the office.
• Coordinate daily work requests and prioritize assignments to ensure timely completion and consistent service.
• Use computer systems to manage service requests, track company assets, process mail and packages, and support facilities operations.
• Set up and reset conference rooms with appropriate furniture, supplies, and equipment.
• Maintain conference rooms, kitchens, pantries, copy rooms, and other shared office spaces according to workplace standards.
• Stock and replenish office, pantry, and general workplace supplies.
• Maintain supply areas and conduct regularly scheduled inventory.
• Monitor facilities and equipment and promptly report maintenance concerns, including equipment issues, lighting problems, water leaks, and other building needs.
• Assist with general and preventative maintenance as needed.
• Support recycling and waste-management activities.
• Install signs, pictures, bulletin boards, and similar workplace materials using appropriate tools.
• Receive and process copy and print requests, perform quality-control checks, and assemble finished materials using binding equipment and supplies.
• Coordinate records-related requests and work with appropriate suppliers for records retrieval and pickup.
• Communicate and coordinate with building management, vendors, suppliers, and internal teams regarding workplace services.
• Maintain a professional, responsive, and customer-focused approach when assisting employees, visitors, vendors, and other stakeholders.
• Follow all company policies, procedures, safety requirements, and service standards.
• Perform other related duties as assigned.

Qualifications

• Previous lead experience in a mailroom, facilities, workplace services, office services, or similar environment required.
• Previous experience with mail, shipping, receiving, facilities, or office support operations.
• Strong leadership, organizational, and problem-solving skills.