Facility Security - Employee Lot / Employee Entrance

Primary Purpose

Create a secure environment by ensuring a visible security presence at Progressive Field ballpark, the administration building, and/or the teammate parking lot for Cleveland Guardians' and Delaware North employees.

Responsibilities & Duties

• Conduct regular security checks in the Employee Parking Lot or Employee Entrance, which ever you are assigned to, throughout all operating hours, following specified protocols
• Report incidents, accidents, alarms, maintenance issues, intrusions, or any noteworthy occurrences for to Security Control or BASE (when online)
• interact responsibly with diverse entities performing business at Progressive Field Employee Parking Lot and Employee Entrance
• conduct security screenings for personnel when entering Employee Entrance and ensure all vehicles that enter the Employee Parking Lot have a valid parking placard for the specific year
• Implement emergency response procedures in accordance with company security policy and procedures
• Interface with Cleveland Police, Gateway personnel, Game Day Security & Maintenance, and all other Progressive Field associates, as necessary
• Be flexible in working different posts with varying responsibilities
• Demonstrate a willingness to learn, adapt, and follow instructions
• Communicate and work with any 3rd party security services that the Cleveland Guardians’ may hire for extra security measures

Employee Lot

• Safely direct traffic for both entry and exit
• Provide escort assistance to vehicle for employees, upon request
• Inform the supervisor of any lighting issues, safety hazards, or discrepancies observed
• Verify the presence of current employee hangtags and monitor the authorized volunteer parking list
• Secure radios and flashlights
• Report and document incidents, accidents, maintenance issues, intrusions, or any noteworthy occurrences, including but not limited to damaged or stolen vehicles, to bring to the attention of management

Employee Entrance

• Ensure all personnel are scheduled via ABI when clocking in
• Ensure all personnel have current year ballpark ID badges
• Security screen all personnel via the WTMD or Open Gates and perform Secondary Screening if required
• Report and document incidents, accidents, maintenance issues, intrusions, or any noteworthy occurrences, to the Security Control room or BASE (when online)

Job Requirements

• High school diploma or G.E.D.
• At least 18 years of age
• Technical proficiency in using Microsoft Word and Excel, and possess the capability to learn, understand, and utilize our computerized surveillance system, incident reporting program, entry control system, and any other technologies employed at Progressive Field
• Valid driver’s license
• Proficiency in operating security-monitoring equipment, fire alarm equipment and comprehend written security protocols
• Good physical and mental condition with the ability to perform extensive foot patrol duties during all weather conditions
• Ability to handle stressful situations and emergency situations

Department Requirements

• Familiarize yourself with and comprehend the relevant policies and procedures of the Ballpark Services department and the Cleveland Guardians Organization
• Develop a clear understanding of various departments within the organization and the specific responsibilities of staff members in the department
• Effectively monitor and implement policies and procedures, maintaining a professional and friendly demeanor when interacting with guests
• Maintain a professional appearance in compliance with the Employee Handbook and our uniform requirement

Availability Requirements

• Must be available to work 56 out of 81 home games (70%) during the months of April through October.

Organizational Requirements

• Represents the Cleveland Guardians in a positive fashion to all business partners, teammates, and the general public
• Builds robust, professional relationships with teammates by demonstrating interpersonal skills, approachability, and a collaborative spirit contributing to a positive, respectful work environment
• Adapts quickly and effectively to a fast-paced, dynamic, and diverse work environment
• Able to act according to the organizational values and service excellence at all times
• Willingness to work extended days and hours, including holidays and weekends
• Willingness to adhere to all Major League Baseball and Club policies

Compensation and Benefits

The expected hourly rate for this position is $14.30. This rate serves as a general guideline; actual compensation will be determined based on a candidate’s skills, experience, and qualifications, as well as market and business considerations.