Facility Operator, Data Center Operations

About the role

Serve as the on-site SME for data center critical infrastructure, handling escalations across the white space and the supporting facilities.

Understand and manage the design limitations and risks of the site, and audit colocation partners and service providers on their maintenance programs and effectiveness.

Own the change management process for high-risk maintenance activities in the data center.

Partner with colo partners, vendors, and internal teams to keep the site reliable, and feed operational learnings back into design and process.

Responsibilities

• Handle escalations across the white space and the supporting facilities.
• Audit colocation partners and service providers on their maintenance programs and effectiveness.
• Own the change management process for high-risk maintenance activities in the data center.
• Partner with colo partners, vendors, and internal teams to keep the site reliable.
• Feed operational learnings back into design and process.

Requirements

• Operated or led critical-facilities operations in a live data center, owning the physical infrastructure that keeps a site running.
• Know the critical-infrastructure stack (power and cooling) well enough to be the on-site authority and handle escalations.
• Run change management for high-risk work and hold partners to a real maintenance standard.
• Be a calm, capable first responder when something fails at 3am.
• Audit, document, and improve, leaving the site's operating posture stronger than you found it.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or related field.
• 5+ years of experience in critical-facilities operations in a live data center.
• Experience managing high-risk maintenance activities and auditing colocation partners.
• Proven ability to handle escalations and provide first responder support.
• Strong documentation and improvement skills.

Skills

• Knowledge of critical infrastructure stack (power and cooling).
• Experience with change management for high-risk work.
• Ability to audit and document effectively.
• First responder capability under pressure.
• Experience with colocation partners and vendors.

Benefits

Competitive total compensation package (salary + equity).

Retirement or pension plan, in line with local norms.

Health, dental, and vision insurance.

Generous PTO policy, in line with local norms.

Pay

$140K - $200K

Schedule

Full-time