Data Center Facility Operator

About the role

Serve as the on-site SME for data center critical infrastructure, handling escalations across the white space and the supporting facilities.

Understand and manage the design limitations and risks of the site, and audit colocation partners and service providers on their maintenance programs and effectiveness.

Own the change management process for high-risk maintenance activities in the data center.

Act as first responder on-site for incidents, driving resolution with support from engineering and infrastructure SMEs.

Partner with colo partners, vendors, and internal teams to keep the site reliable, and feed operational learnings back into design and process.

Responsibilities

• Handle escalations for data center critical infrastructure, including power and cooling systems.
• Audit and manage maintenance programs of colocation partners and service providers.
• Manage change processes for high-risk maintenance activities within the data center.
• Respond to and resolve incidents on-site, coordinating with engineering and infrastructure experts.
• Collaborate with colocation partners, vendors, and internal teams to ensure site reliability.
• Document and improve operational processes to strengthen the site's operating posture.

Requirements

• Operated or led critical-facilities operations in a live data center, owning the physical infrastructure that keeps a site running.
• Have a deep understanding of the critical-infrastructure stack (power and cooling).
• Be the on-site authority and handle escalations related to critical infrastructure.
• Run change management for high-risk work and hold partners to a real maintenance standard.
• Be a calm, capable first responder when something fails at 3am.
• Auditing, documenting, and improving operational processes to leave the site's operating posture stronger than you found it.

Qualifications

• Experience in hyperscale or colocation operations.
• Uptime Institute or NFPA familiarity.
• Critical environment and MOP/EOP experience.
• Vendor and colo management experience.

Skills

• Strong technical knowledge of data center critical infrastructure.
• Excellent problem-solving and decision-making skills.
• Ability to manage multiple tasks and prioritize effectively.
• Effective communication and collaboration skills.
• Experience with change management and incident response.

Benefits

• Competitive total compensation package (salary + equity).
• Retirement or pension plan, in line with local norms.
• Health, dental, and vision insurance.
• Generous PTO policy, in line with local norms.

Pay

The base salary range for this position is $140,000 - $200,000 per year, depending on experience, skills, qualifications, and location.

Schedule

Flexible schedule to accommodate the demands of operating a data center.