Facility Operations Specialist II (USDA DISC)

About the role

American Systems is an employee-owned federal government contractor supporting national priority programs through strategic solutions in Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.

Responsibilities

• Access and troubleshoot building systems and equipment (HVAC, electrical, chill water, generators, air handlers, etc.)
• Determine if issues can be repaired internally or require outsourcing to a vendor
• Serve as primary point of contact with vendors for repairs and liaison between vendors and the customer’s facilities manager
• Operate, monitor, maintain, inspect, and support data center heating and cooling of air and water, power supply, generators, UPS systems, electrical distribution and control and monitoring systems
• Install, test, configure, customize various data center facility support systems
• Participate in project teams to replace, repair, and maintain various data center facility systems
• Provide oversight and guidance to vendors, perform quality control on completed work
• Manage potentially emergent situations, lead corrective action and work with leadership through resolution
• Ensure organization’s compliance with Federal standards including OSHA, EPA, NFPA, as well as state and local standards
• Ensure compliance with hazardous materials management, confined space utilization, industrial hygiene, solid waste reduction, pesticide reduction, and recycling
• Diagnose data center support equipment failure and institute actions to return equipment to normal operations
• Respond to after‑hours calls/emergencies in a timely manner when needed

Qualifications

• U.S. Citizenship required
• Ability to pass federal background investigation and obtain a Public Trust clearance
• 5+ years of facilities and equipment experience in a datacenter (preferred), medical facility, or commercial setting
• Expertise in modern facilities operations including HVAC and environmental controls, security, safety systems, power, backup power systems, and smart building decision systems
• Skilled at determining electrical power requirements, hardware placement, installation, move, replacement, and removal activities
• Ability to communicate applicable technical subject matter expertise to management and others
• ITIL v4 foundation knowledge; ability to apply and provide feedback on service operation model and practices
• Strong written and oral communication skills in English; ability to read, write, speak, and understand English
• Capable of directing personnel and interfacing with government and customers
• Exceptional customer service skills
• Strong time‑management and prioritization skills
• Ability to work in confined areas (crawl spaces, attics, utility pits, tunnels, manholes, etc.)
• Ability to work from heights (rooftops, ledges, scaffolding, climbing extension ladders and scaffolding)
• Ability to move and handle heavy objects (equipment, tools, building materials)
• Must present acceptable identification for customer badging and site access (REAL ID compliant driver license, U.S. Passport, or other approved document from the GSA Required Identification List)