Facility Operations Manager

About the role

We are seeking a strategic, innovative, and forward‑thinking leader to guide the City’s Facility Operations Section. The Facility Operations Section Manager will shape the vision for facility operations and support across more than 13 diverse facilities—over 700,000 sq ft of critical City infrastructure—ensuring safe, reliable, and efficient performance. The manager will lead a team of 11 maintenance professionals, advance data‑driven decision‑making, champion continuous improvement, and oversee all aspects of building maintenance, preventative and reactive maintenance, tenant request support, lifecycle replacements, emergency preparedness, building security support, asset management, budgeting, contracting, and regulatory compliance. Collaboration with the Finance & Asset Management Department and other City partners is essential to align operations with City priorities and elevate the experience of staff and facility users.

Responsibilities

• Leadership & Strategy
  • Establish vision and strategic direction of the section.
  • Create an inclusive working environment that promotes morale, creativity, and teamwork.
  • Recruit, supervise, and evaluate staff; provide guidance on skill development, project work, contracting, and service delivery.
  • Represent the section in labor negotiations with Teamsters Local 763 for one Structured Maintenance Specialist II position.
  • Manage section resources, including staff, consultants, and contractors.
  • Champion data‑driven decision‑making through reporting tools and performance metrics.
  • Ensure compliance with safety, environmental, and operational regulations.
  • Collaborate with internal departments to align services with organizational goals.
  • Serve as an active member of the department’s management team.
  • Coordinate planning, project construction, and maintenance activities with the Municipal Capital Delivery Manager and the Facility Planning & Delivery Manager.
  • Coordinate tenant programs (meeting/event setups, security, parking) with the Client Services Manager.
  • Lead development and use of SharePoint as a records storage system for the section.
  • Lead development and use of the City’s enterprise asset management system (Maximo Application Suite) for the section.
  • Lead cross‑functional teams on strategic initiatives and emerging issues.
  • Deliver presentations to internal and external stakeholders.
• Fiscal Oversight
  • Develop and manage the section’s operational budget and major maintenance plan.
  • Optimize resource allocation for personnel, materials, and equipment.
  • Establish performance standards, measure performance, and monitor/forecast workload and expenses.
  • Prepare reports, business cases, and proposals to support strategic decisions.
  • Oversee payroll accuracy, scheduling, and compliance with labor agreements.
• Facility Management
  • Direct maintenance and lifecycle management of building equipment and systems across ~13 facilities (≈700,000 sq ft).
  • Ensure accurate data collection and compliance with maintenance standards.
  • Implement and monitor key performance indicators and service level agreements.
  • Oversee emergency preparedness, response, and building security systems.
  • Establish preventive and corrective maintenance priorities, implement them, and evaluate outcomes.
  • Operate City vehicles to travel to various facility sites as needed.
• Supervision
  • Work under the general supervision of the department Assistant Director or Director.
  • Supervise technical and maintenance staff directly or through a superintendent.

Qualifications

• Key Competencies
  • Strategic mindset – anticipates future trends and develops innovative strategies.
  • Optimizes work processes – continuously improves systems and workflows.
  • Organizational savvy – navigates complex organizational dynamics effectively.
  • Interpersonal savvy – builds strong relationships across diverse groups.
• Education and Experience
  • Bachelor’s degree in Business Administration, Public Administration, Project/Construction Management, Civil Engineering, or a related field.
  • Minimum 5 years of progressive experience in facility management.
  • Minimum 5 years of supervisory and team‑leadership experience.
  • Ability to pass a criminal background check and maintain security clearance.
  • Valid Washington State driver’s license (or ability to obtain by date of hire).
  • Equivalent combinations of education, experience, and training may be considered.
• Knowledge, Skills, and Abilities
  • Experience developing and monitoring operating and capital budgets, preferably for a large public entity.
  • Knowledge of facility management principles and safe building maintenance techniques.
  • Advanced computer skills; experience with maintenance management applications and data‑management software (Maximo preferred).
  • Ability to motivate a team, collaborate across boundaries, and resolve conflicts.
  • Knowledge of effective employee‑management practices.
  • Ability to provide leadership, counseling, motivation, and constructive performance feedback.
  • Experience handling highly visible or politically sensitive projects and information.
  • Excellent oral and written communication with customers, co‑workers, contractors, executives, elected officials, and the public.
  • Experience leading process improvements; LEAN experience preferred.

Working Conditions & Physical Demands

The role requires walking, talking, hearing, using hands to handle tools or controls, and reaching with arms. Vision requirements include close focus and the ability to adjust focus. Employees may need to push, pull, lift, or carry up to 40 lb. Office environments are usually moderately quiet, but some facility sites can be very loud. Reasonable accommodations are available for individuals with disabilities.

Flexible/Hybrid Working

A hybrid work schedule is available after an orientation period. Remote work is subject to departmental operational needs and will be discussed with candidates; full‑time remote work is not an option. Employees must reside in Washington State and be within reasonable commuting distance to Bellevue City Hall.

Hiring Process

The City evaluates candidates based solely on the online application; resumes and cover letters are not accepted during the initial screening. Applications are anonymized to remove identifying information. Applicants should complete the online form fully and answer any supplemental questions. Candidates advancing to later stages may be asked to provide a cover letter, resume, writing sample, and references. All candidates must establish employment authorization and identity at hire; the City does not sponsor work visas. Background checks, reference checks, and, where applicable, commercial driver’s license or other certifications are required.