Facility Manager

About the role

We are searching for a Facility Manager to coordinate and supervise the 24x7 operations of one or more buildings. The Facility Manager will oversee day-to-day operations, ensuring optimal performance, safety, and compliance standards. This role manages facility operations, maintains equipment and systems, and ensures a high level of service for multiple customers. The ideal candidate has a strong background in facility management within the data center industry and possesses excellent leadership and communication skills.

Responsibilities

• Lead and mentor a team of facility technicians and support staff, fostering a culture of collaboration, accountability, and continuous improvement.
• Ensure conformance with all change control development, approvals, and execution.
• Assist in the hiring, training, and management of operations personnel on site.
• Mentor operations personnel in career and personal development to drive company culture.
• Oversee all aspects of facility operations to ensure efficiency and effectiveness.
• Support scheduling, development, and execution of preventive maintenance, contracted maintenance, and general maintenance.
• Ensure compliance with industry standards, regulations, and safety protocols.
• Conduct regular safety inspections and manage emergency response procedures.
• Review and approve change requests, MOPs, SOPs, and EOPs.
• Maintain accurate records of facility operations, maintenance activities, and customer interactions.
• Provide regular reports to senior management on facility performance metrics.
• Continuously evaluate all building systems to ensure efficient operations.
• Enforce safe work responsibilities and safety procedures for critical facilities employees and contractors.
• Evaluate, assign, and monitor maintenance, operations, and incident handling of critical facilities employees and contractors.
• Serve as the primary point of contact for customers, addressing concerns or issues promptly to enhance customer satisfaction.
• Partner with internal departments to support sales tours, customer fit-outs, customer events, sustainability & safety initiatives, capital projects, and audits.
• Assist in developing, managing, and forecasting OPEX and CAPEX budgets for the facility.
• Act as first responder in site escalation for emergency situations (e.g., fire, evacuation, equipment failure) and customer concerns.
• Ensure compliance with applicable codes, requisitions, government agencies, and directives related to building operations.
• Serve as the primary technical resource for building specifics in all facility and operational facets, with a thorough understanding of deployed Aligned product and infrastructure.
• Act as a key stakeholder in evaluating Aligned’s processes to ensure continuous improvement and innovation.

Supervisory Responsibilities

• Manage a team including Leads, Critical Facility Technicians (CFTs), and Facility Technicians (FTs), covering hiring, time & attendance, performance, and scheduling.

Requirements

• Minimum five years of increased responsibility and oversight of building systems and critical facilities equipment.
• Professional licenses (electrical and mechanical) are strongly preferred.
• Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents.
• Strong project management skills.
• Ability to develop installation standards and project tracking/management documents.
• Effective communication skills, both verbal and written, to respond to sensitive issues, complex inquiries, or complaints.
• High level of commitment to customer service, whether for co-workers or clients.
• Knowledge of all applicable rules, laws, codes, regulations, and ordinances for data/communications and MEP projects.
• Ability to estimate costs for client installations and other assigned projects, including cost tracking.
• Knowledge of purchase order requests process and invoice tracking.
• Ability to analyze and solve problems involving several options with limited information.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form and work independently.
• Demonstrated ability to work well under pressure with a proactive approach to unusual occurrences.
• Strong organizational skills, attention to detail, and openness to new ideas and procedures.
• Proficiency in MS Office applications (Excel, Outlook, Word, PowerPoint).
• Occasional travel may be required for training and/or to support other business-related requests.

Benefits

• Health Coverage: Medical, dental, and vision insurance.
• Health Savings and Flexible Spending Accounts: HSA with employer contribution for eligible participants; FSAs for health and dependent care.
• Retirement Savings: 401(k) plan with company match and immediate vesting.
• Paid Time Off: Competitive time off plan and holiday pay.
• Company-Sponsored Insurance: Short-Term Disability, Life Insurance, and Long-Term Disability (with medical election).
• Optional Benefits: Voluntary life, critical illness, legal, and additional disability coverage.
• Wellness Programs: Employee assistance program (EAP), Wellhub gym membership, and other wellness initiatives.
• Professional Development: Opportunities for career growth and development.