Facility Lead

Closes: 9/13/26 – (NW Blvd) Spokane, WA – Full Time/Hourly – $20.13 per hour

About the role

Assist Facility Management in the operations of a Goodwill retail facility. Follow specific guidelines and operate with minimal supervision. Must have a valid driver license with personal auto insurance as well as pass background and driver record check.

Responsibilities

• Provide outstanding customer service and adhere to Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and standards.
• Assist customers and donors in a timely and courte manner.
• Ensure the quality and quantity of work performed by employees according to standards.
• Maintain a neat, clean, orderly facility and surrounding premises, free of safety hazards.
• Ensure safety procedures are understood and followed by all employees.
• Train and evaluate employees thoroughly, organized, and in a timely manner.
• Manage personnel assigned to the store and maintain all store records.
• Oversee facility operations in the absence of Facility Management, including directing personnel, ensuring accurate transactions, and processing donated goods.
• Interact with customers to ensure excellent customer service and maintain high quality control standards.
• Maintain production areas for operational ease.
• Comply with Goodwill’s employment practices, EEO guidelines, and policies.
• Conduct individual and group training sessions and ensure open communication at all facility levels.
• Take corrective action to ensure acceptable employee performance according to policy.
• Comply with cash handling and security policies.
• Maximize financial performance and identify deviations from desired results; develop and implement corrective action plans as needed.
• Comply with all Goodwill Industries of the Inland Northwest policies and safety procedures.
• Work collaboratively with Workforce and Family Services to provide client services.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality; violation is cause for immediate dismissal.
• Comply with all health, safety, fire standards, and local, state, and federal regulations (WISHA & OSHA).
• Other duties as assigned.

Requirements

• High school diploma or general education degree (GED).
• Minimum of six months related experience and/or training.

Supervisory Responsibilities

Manage a minimum of 2 subordinate employees who oversee the daily operation of a minimum of 3 employees in the Retail Store and Production Processing Departments depending on location.

Benefits

Employment benefits are available. For details, visit https://discovergoodwill.org/benefits/.