Facility Attendant

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The basic requirements listed below are representative of the knowledge, skill, and/or ability required but is not intended to be an all-inclusive list. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Functions

• Clean common areas including lobby, breakfast area, public restrooms, hallways, and any other spaces, as assigned
• Stock housekeeping rooms with supplies and clean linen, while removing soiled linen
• Perform carpet cleaning in guest rooms and public areas, as needed and according to preventative maintenance schedule
• Perform property walks and identify areas that need attention
• Identify and address minor maintenance issues throughout the hotel, notifying the Chief Engineer when appropriate
• Fulfill guest requests made to front desk staff, including but not limited to toiletries and linens
• Fill in for housekeeping shifts, as needed, and clean rooms in accordance with specific brand and company minutes per room standard
• Maintain a courteous and professional image at all times
• Wash, dry, and fold laundry as needed
• All other duties as assigned

Competencies

• Problem Solving: Identifies and resolves problems in a timely manner
• Customer Service: Responds promptly to customer needs; responds to requests for service and assistance
• Team Work: Contributes to building a positive team spirit
• Diversity: Shows respect and sensitivity for cultural differences; promotes a harassment-free environment
• Organizational Support: Follows policies and procedures, including but not limited to dress code policies
• Adaptability: Able to deal with frequent change, delays, or unexpected events
• Attendance/Punctuality: Is consistently at work and on time
• Dependability: Follows instructions, responds to management direction; completes tasks on time or notifies the appropriate person with an alternative plan
• Initiative: Asks for and offers help when needed
• Planning/Organizing: Prioritizes and plans work activities; uses time efficiently
• Professionalism: Treats others with respect and consideration regardless of their status or position
• Quality: Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality
• Quantity: Meets productivity standards; completes work in a timely manner
• Safety & Security: Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly