Facility Account Manager
City Wide Facility Solutions · Melbourne, FL · 2 days ago
On-siteBusiness DevelopmentFull-time
What You'll Do
- Serve as the primary point of contact for a portfolio of commercial clients, ensuring their facilities receive exceptional service and support.
- Build and maintain strong relationships with commercial clients through regular communication and site visits.
- Conduct facility inspections and ensure all services meet City Wide's quality standards.
- Cook up and manage a network of service vendors and contractors.
- Proactively identify facility needs and recommend customized maintenance solutions.
- Resolve service issues quickly and professionally while maintaining high customer satisfaction.
- Manage multiple client accounts, projects, and priorities in a fast-paced environment.
- Collaborate with internal teams and service partners to ensure seamless service delivery.
- Track service performance, document inspections, and provide regular updates to clients.
Requirements
- Experience in account management, facilities management, property management, operations, customer success, project management, or B2B sales.
- Strong relationship-building and customer service skills.
- Able to manage multiple projects and deadlines simultaneously.
- Excellent communication, problem-solving, and organizational abilities.
- Comfortable working independently and making decisions in the field.
- Proficiency with technology, CRM systems, and Microsoft Office applications.
- Valid driver's license and ability to travel locally throughout the Greater Orlando area.
Benefits
- Competitive compensation and benefits package.
- Comprehensive Training Program.
- Vehicle mileage allowance.
- Holidays & 2 weeks PTO.
- Company laptop.