Facilities Technician Supervisor

Summary of Position

The Facility Technician Supervisor is responsible for overseeing, coordinating, and executing all facility maintenance operations. This role ensures that all buildings, grounds, and equipment are safe, functional, and well-maintained. The Supervisor provides direct leadership to maintenance staff while also performing hands-on work across multiple trades, including basic plumbing, electrical, carpentry, and HVAC systems.

Primary Responsibilities

• Lead, train, and support Facility Technicians. Assign daily, weekly, and project-based tasks; ensure timely completion. Monitor staff performance and provide ongoing coaching and feedback. Promote a team-oriented, accountable, and safety-focused work environment. Assist in onboarding and training new maintenance staff.

• Manage and ensure coverage of the on-call rotating maintenance schedule, including emergency response responsibilities.

• Perform and oversee general maintenance tasks (painting, wall repair, replace ceiling tiles, smoke detectors, basic carpentry, etc.). Address and repair basic plumbing issues (toilets, sinks, showers, leaks). Assist with basic electrical troubleshooting and repairs within scope. Support heating, ventilation, and air conditioning (HVAC) maintenance needs.

• Conduct daily walkthroughs of all facilities to identify maintenance and safety concerns. Develop and maintain preventative maintenance schedules for all systems and buildings. Ensure timely completion of routine inspections and corrective actions. Maintain compliance with all safety standards, codes, and organizational policies. Maintain all required certifications and inspections for fire alarm and sprinkler systems, ensuring systems remain current, operational, and compliant.

• Maintain a professional working relationship with Department of Inspectional Services Division and other regulatory agencies, ensuring open communication, compliance, and timely resolution of inspection findings. Document and report safety hazards, damages, and required repairs to Director of Operations.

• Oversee and participate in seasonal responsibilities (snow removal, spring cleanup, etc.). Maintain exterior areas to ensure safety, cleanliness, and accessibility. Floor & Facility Care: Supervise and perform floor maintenance (waxing, tile replacement, carpet cleaning, etc.). Ensure all interior spaces are clean, safe, and well-maintained.

• Maintain organized storage areas for tools, supplies, and equipment. Track inventory levels and order supplies as needed. Ensure proper use, care, and maintenance of all tools and equipment. Monitor and control maintenancerelated expenses where applicable.

• Establish and maintain relationships with local vendors and service providers. Coordinate external repairs and specialized services as needed. Ensure vendor work meets organizational standards and timelines.

• Oversee the maintenance, repair, and scheduling of all agency vehicles. Coordinate routine vehicle servicing including oil changes, inspections, tires, brakes, and mechanical repairs. Maintain accurate records of vehicle maintenance, inspections, and repair history. Ensure all vehicles are compliant with state inspection and registration requirements. Schedule and coordinate external automotive repairs with approved vendors. Monitor vehicle condition, cleanliness, and safety standards. Manage vehicle availability to support program operations and transportation needs.

• Report major mechanical issues and replacement needs to Director of Operations.

• Work collaboratively with the organization’s reentry employment program crews, providing supervision, task direction, and skill-building support. Support a structured and respectful work environment that promotes training, accountability, and workforce development. Provide guidance and mentorship to program participants engaged in facility work assignments.

• Actively participate in daily maintenance tasks alongside staff. Provide support during high-demand periods or urgent repair situations.

Requirements

• Minimum of 35 years of facility maintenance experience.
• Valid Massachusetts driver’s license.
• Prior supervisory or leadership experience strongly preferred.
• Working knowledge of plumbing, electrical, carpentry, and HVAC systems.
• Ability to work independently and collaboratively.
• Must meet Massachusetts CORI requirements.

Desired Skills

• Strong organizational and time-management skills.
• Effective problem-solving and decision-making abilities.
• Established relationships with local vendors (preferred).
• Knowledge of 12-step programs.
• If in recovery from alcohol or other substances, must have a minimum of two years of continuous sobriety.

Physical Requirements

• Ability to lift and carry up to 50 lbs.
• Ability to stand, walk, bend, and climb for extended periods.
• Ability to work in varying indoor and outdoor conditions.

Work Environment

Work is performed in residential and program facility settings. Exposure to maintenance-related hazards (tools, chemicals, weather conditions). On-call or emergency response may be required as needed.