Facilities Technician (Maintenance) - Hampton Inn Holland

Responsibilities

• Greet all guests in a friendly, positive manner.
• Ask questions of guests and make personal connections to make them feel they are welcome and valued.
• Perform property walk-arounds as needed throughout the shift, and address all issues encountered.
• Pick up all trash, used towels, etc.
• Keep eyes open for any and all safety and security issues.
• Report any problems that need to be corrected to the appropriate department or General Manager.
• Establish a list of parts suppliers and order items needed for maintenance, completion of work orders, and general department supplies while staying within company budget, and preventing unnecessary downtime of equipment or loss of revenue.
• Seek approval from the General Manager on any big-ticket items needed.
• Use Quore to record maintenance issues, with up-to-date documentation on what has to be done, as well as what has been done to correct the issues.
• Complete all work orders and tasks submitted through Quore.
• Oversee daily water checks on swimming pool/spa and filtering system for positive health protection, as well as clean pool/spa area.
• Control the security of the property by maintaining master keys, and making sure all equipment is functioning properly (i.e. security cameras, door locks, etc.).
• Maintain copies of items that need to be on file at all times, such as county and state mandated pool and spa records, boiler records and certificates, elevator certificates, etc.
• Assist in checking fire protection systems for proper operation and training personnel in their use.
• Perform painting/touch up painting.
• Patch and/or repair damaged drywall.
• Complete minor electrical replacement and repair, some wiring may be involved.
• Replace and repair plumbing.
• Assist with lawn mowing, snow removal, grounds cleanliness, etc.
• Fix/troubleshoot kitchen equipment, laundry equipment, boiler, and HVAC system according to experience.
• Respond to guest complaints or issues in a timely manner, and according to Suburban Inns’ and brand standards.
• Assist with the property (hotel and restaurant) ongoing preventative maintenance program.
• Maintain open lines of communication between all departments within the hotel.
• Follow all Suburban Inns Processes.
• Exhibit regular and recurrent attendance records.
• Other duties as requested by management.

Requirements

• Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills.
• Formal Education and Job-Related Experience: Minimum of one-year job-related experience required.
• Licenses, Training, and/or Certifications Required: Hazcom Training, Lock-Out/Tag-Out (may be completed upon hire), excellent driving record required.