Facilities Technician

About the role

ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more. We are seeking a skilled and detail-oriented Facilities Technician to join our team.

Responsibilities

• Perform routine inspections, preventive maintenance tasks, and repairs on warehouse equipment, including conveyor systems, forklifts, packaging machines, and other mechanical and electrical systems.
• Respond promptly to equipment breakdowns, troubleshoot issues, and implement effective solutions to minimize downtime and productivity loss.
• Conduct regular maintenance checks to ensure compliance with safety regulations and identify potential hazards or risks.
• Collaborate with warehouse operations and logistics teams to schedule maintenance activities, prioritize work orders, and coordinate equipment availability.
• Maintain accurate records of maintenance activities, including equipment repairs, parts replacement, and maintenance schedules.
• Source and procure necessary parts, tools, and supplies for maintenance and repairs, ensuring adequate inventory levels are maintained.
• Aid in the installation and commissioning of new equipment and machinery, following manufacturer's guidelines and safety protocols.
• Conduct training sessions for warehouse staff on equipment operation, maintenance best practices, and safety procedures.
• Stay updated on industry trends, technological advancements, and best practices in warehouse maintenance and equipment repair.
• Adhere to company policies, safety standards, and regulatory requirements in all maintenance activities.

Qualifications and Skills

• High school diploma or equivalent.
• Technical certification or vocational training in maintenance, electrical, or mechanical fields is preferred.
• Proven experience (3+ years) as a Maintenance Technician or similar role in a warehouse or industrial setting.
• Strong knowledge of mechanical systems, electrical circuits, and industrial equipment, including conveyors, motors, pumps, and hydraulic systems.
• Proficiency in diagnosing and troubleshooting equipment malfunctions, utilizing appropriate tools and diagnostic equipment.
• Experience with preventive maintenance programs, work order systems, and computerized maintenance management systems (CMMS).
• Basic knowledge of safety protocols and regulations related to warehouse operations and equipment maintenance.
• Excellent problem-solving skills, with the ability to work under pressure and meet tight deadlines.
• Strong communication and interpersonal skills, with the ability to work effectively as part of a team and communicate technical information to non-technical personnel.
• Physical stamina and dexterity to perform manual labor and lift heavy objects as required.
• Flexibility to work shifts, including evenings, weekends, and holidays, as needed.

Benefits

ShipMonk offers a competitive benefits package including health insurance, retirement plans, paid time off, and more. We also provide a supportive and collaborative work environment where you can grow your career and contribute to our mission of empowering ecommerce and DTC brands to thrive.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible work schedule to accommodate warehouse operations and personal needs.

ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

About ShipMonk

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. Transparent Pricing: We believe in honest, long-term partnerships. Our all-inclusive pricing means predictable costs, with no hidden fees or surprises. Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Core Values

• Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
• People make ShipMonk: We believe in our team and invest in our people.
• Own it: We take ownership of our work, our mistakes, and our successes.
• Get sh*t done: We're a fast-paced, high-growth company that values action and results.
• Change the score: We challenge the status quo, constantly innovating and improving.

EEO Statement

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.