Facilities Team Leader

About the role

Reporting to the Facilities Manager, the Facilities Team Leader's main objective is to provide leadership and supervision to the team of Facilities Analysts assigned to the Nevada Site. The position helps coordinate all maintenance and upkeep of the facility and is responsible for all administrative functions of the department, including, but not limited to reporting, activity logs, record keeping, etc.

About Company: TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact. We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless. Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Responsibilities

• Responsible for preventive maintenance of facility equipment, including HVAC, office equipment, etc.
• Conducts site / equipment inspections and checks if all facilities / equipment are at optimum level.
• Identifies potential and / or existing problem areas and coordinates for the prompt servicing / repair of equipment.
• Coordinates with all internal departments / functions on repair and maintenance work to be carried-out.
• Accurately communicates which areas / facilities are to be affected by maintenance / repair work, and whether company operations will be gravely affected.
• Record/Log activities and incidents of the Site
• Project supervision
• Supervise vendors selected during the implementation of security systems validating equipment has been installed according to standards
• Additional duties and responsibilities as assigned

Requirements

• 3+ years experience working in the Building/Facilities administration and maintenance experience in a supervisory capacity
• 2-3 years experience with preventive and corrective maintenance in mechanical, electrical, HVAC and plumbing systems to include emergency generators
• 2-3 years of team supervision experience
• Knowledge of fire safety, OSHA, building standards and computers
• Exhibit flexibility and openness to changes in work activities and responsibilities as well as work schedules and working hours
• Focus on delivering expected results in a timely manner with emphasis on quality, completeness and accuracy.
• Convey thoughts in a clear, organized and concise manner, in verbal and/or written form.
• Exhibits tact, diplomacy and professionalism in dealing with all individuals
• Provide guidance and direction to members of the team. Ensure effective and efficient working relationships between team members
• Ability to interact with team members and visitors in a manner that displays a friendly, positive attitude
• Ability to productively work in a team environment, providing leadership and guidance when needed
• Ability to multitask, prioritize and maintain organization in order to successfully complete assigned tasks/projects
• Possess analytical and decision making/problem solving skills
• Able to come up with innovative and creative solutions to existing/potential problems
• High school diploma or equivalent

Skills

• Building/facilities administration and maintenance experience within the call center, customer service, or any labor-intensive industry (i.e. manufacturing).
• Project Management Certification (PMI or equivalent)