Facilities Team Lead - NYC

About the role

Original X Productions are the operators of worldwide location based entertainment experiences including The FRIENDS™ Experience and Hershey Super Sweet Adventure. We are looking for staff who are passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything they do. OGX is seeking a Facilities Team Lead to support the day-to-day maintenance, cleanliness, safety, and overall condition of the experience. This role will help ensure the venue and its exhibits are maintained to a high standard, coordinate repairs and vendor support, and address general facilities needs as they arise. The Facilities Team Lead will also serve as a key liaison with technical and facilities vendors, helping troubleshoot issues onsite, coordinate repairs, and ensure technical or operational issues are resolved quickly and effectively. The ideal candidate is hands-on, proactive, comfortable troubleshooting basic facility and equipment issues, and thrives in a fast-paced environment.

Responsibilities

• Work with venue leadership to ensure the facility, exhibits, and operational areas are maintained and functioning properly
• Identify maintenance needs and perform basic repairs when appropriate
• Serve as an onsite liaison with technical, facilities, and other service vendors to troubleshoot issues, coordinate repairs, and provide access and information needed to resolve problems
• Assist with basic troubleshooting of technical and exhibit equipment and escalate more complex issues to the appropriate vendor or technical partner
• Coordinate and follow up with vendors to ensure repairs and service requests are completed in a timely manner
• Delegate and prioritize facilities and maintenance tasks to ensure timely completion
• Complete daily and weekly facility inspections and maintenance checklists
• Perform preventative maintenance to help keep the venue and equipment in good working condition
• Monitor basic building systems, including plumbing, electrical, HVAC, lighting, and other facility equipment, and escalate issues as needed
• Maintain a clean, safe, and welcoming environment for Guests and employees
• Sweep floors, wipe down exhibits and surfaces, and remove trash throughout the venue
• Keep exhibits clean and free of smudges and fingerprints
• Maintain restrooms and back-of-house areas to show standards
• Ensure cleaning, sanitation, and safety supplies are properly stocked
• Maintain a professional, guest-ready appearance and demeanor at all times while working in guest-facing areas
• Ensure health and safety procedures are followed throughout the venue
• Coordinate with onsite security and building partners regarding facility and safety