facilities services manager (San Francisco, CA)

About the role

The facilities services manager maintains and enhances the condition across a portfolio of coffeehouses. Using teamwork and a supplier network, they optimize investment and budget to enable Operations to deliver The Starbucks Experience while maintaining brand standards. Models and acts in accordance with Starbucks guiding principles.

Responsibilities

• Present business metrics, status/timelines and KPIs to influence partnership and Operations ownership for condition and quality
• Identify solutions for complex problems within the defined SOP of our business
• Successfully manage competing priorities while ensuring all impacted parties are aligned
• Forecast, execute and manage tasks for R&M and Facilities Capital investment within budget tolerance aligned with Store condition for areas of responsibility and execute SOX compliance tasks
• Manage supplier performance to optimize cost, service, and meet financial targets for their assigned area of responsibility
• Oversee a portfolio of 150+ coffeehouses
• Manage an annual capital plan of $2.0M+
• Manage an expense plan of $6.0M+

Requirements

• High School diploma or GED or 4+ years of US military experience
• Bachelor's degree in facilities or construction management, architecture, or business-related field preferred
• Valid driver’s license
• Intermediate knowledge of database queries and analysis
• Intermediate knowledge of Microsoft Office Suite applications, particularly Excel and Outlook
• Ability to communicate clearly, concisely and in a timely manner, both orally and in writing
• Affiliated systems management experience (e.g., work task management program, enterprise data)
• 3+ years reporting, mobile business applications
• 3+ years Facilities, construction or related mechanical trade, with experience managing service and maintenance vendors
• 3+ years Capital and Expense budget accountability
• 3+ years Project management and preventative maintenance programs
• 3+ years Retail or restaurant chain operations
• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
• Negotiation skills - Ability to negotiate rates, terms and administer contracts with a supplier network
• Knowledge of general construction
• Knowledge of standard building trades
• Willingness to work out of San Francisco, CA

Benefits

• Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
• Short-term and long-term disability
• Paid parental leave and family expansion reimbursement
• Paid vacation from date of hire (accrual details vary by state; up to 120 hours annually for roles below director and 200 hours for roles at director or above, with higher limits in CA)
• Sick time (accrued at 1 hour for every 25 hours worked)
• Eight paid holidays and two personal days per year
• 401(k)-retirement plan with employer match
• Discounted company stock program (S.I.P.)
• Starbucks equity program (Bean Stock)
• Incentivized emergency savings and financial well-being tools
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
• Student loan management resources and access to other educational opportunities
• Backup care and DACA reimbursement

Pay

The actual base pay offered will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.