Facilities Quality & Standards Manager

About the role

Implements technical expertise to evaluate Aramark's operating program standards, measure performance, and recommend solutions to enhance or improve operations. Drives adherence to Aramark program standards and Standard Operating Procedures (SOPs) for Grounds and Landscaping, Operations and Maintenance, and Cleaning. Conducts research on the facilities industry to help Aramark remain competitive and innovative.

Responsibilities

• Develops and is accountable for a safety culture that fosters a work environment where no one gets hurt.
• Provides support and assistance to the Senior Director and Director of Innovation and Expertise to identify and report market trends, potential new technologies, innovative practices, databases, and systems that increase market differential.
• Assists with the development of databases to manage, evaluate, and forecast facilities talent and programs.
• Performs tasks in maintenance, custodial, and grounds services while using the Facilities Program Audit to learn, upgrade, update, and enhance best practices in facilities management (FM).
• Reviews work orders and project specifications and estimates material and labor to complete projects.
• Assists in coordinating the activities of employees in service areas to ensure effective and efficient utilization of staff, materials, and equipment.
• Supports the OpX Sr Manager, OpX Manager, and/or Front-Line Manager on setting up and maintaining the CMMS at multiple accounts.
• Performs an asset inventory of a building, enters data into the CMMS, and creates preventive maintenance (PM) tasks.
• Tours and inspects facilities to ensure total quality management requirements in maintenance, custodial, and grounds operations.
• Ensures compliance with all local and government safety regulations.
• Responds to requests from the OpX Manager, other service managers, or the Facility Manager.
• Obtains technical skills and knowledge of equipment related to maintenance, custodial, energy, and grounds/landscaping operations.
• Uses CMMS while ensuring data accuracy and closed-loop communication with all requestors.
• Takes the lead in communicating with operation managers and clients.
• Delivers training programs on aspects of facilities management functions.
• Keeps management informed of new trends, developments, and regulations within the field of facilities management.
• Job duties may change or new ones may be assigned without formal notice to meet commitments.

Requirements

• Requires at least 3-5 years of technical experience in facilities-related operations or similar, complex multi-location businesses.
• Requires a bachelor’s degree or equivalent experience in a related field.
• Ability to lead multiple projects and assignments in a diverse environment with a focus on client and customer services.
• Demonstrates strong interpersonal, analytical, and communication skills: verbal, written, presentation, and the ability to connect with a wide range of people and behavioral styles.
• Skilled with handheld technology and Microsoft Office.
• Proven analytical and decision-making skills.
• Creative and flexible in demeanor and style to adapt to new situations in a constantly evolving, dynamic environment.
• Encourages and demonstrates collaboration by developing cooperative relationships throughout the organization.

Pay

The salaried rate for this position is $75,000.00 to $85,000.00.

Benefits

• Comprehensive benefit programs and services for eligible employees, including medical, dental, vision, and work/life resources.
• Retirement savings plans like 401(k).
• Paid days off, including parental leave and disability coverage.
• Benefits vary by location and are subject to legal requirements, employee eligibility status, and where the employee lives and/or works.