Facilities & Procurement Manager

About the Role

As a Facilities & Procurement Manager, you own and lead facility management and asset performance across the sales market, ensuring stores are safe, compliant, cost‑efficient, and operationally excellent throughout their lifecycle. You drive FM strategy, maintenance delivery, supplier governance, and continuous improvement while enabling strong collaboration and performance. This role has the Facilities Managers and Procurement Specialist roles reporting into it. This hybrid role reports into our Expansion Manager and is based out of New York Support Office.

Responsibilities

• FM Strategy & Asset Management: Set and execute the Facilities Management strategy aligned with global direction, plan and prioritize maintenance based on risk, lifecycle cost, and business impact, and ensure long-term asset performance and store availability
• Maintenance & Service Delivery: Responsible for all planned and reactive maintenance within the FM service scope, secure professional, effective, and timely facilities service delivery to minimize operational disruption
• Supplier Base, Cost & Contract Governance: Secure and manage a strong and effective supplier base, optimize maintenance and service costs through smart sourcing, framework agreements, and performance‑based supplier management
• Health, Safety & Compliance: Ensure store environments are safe for customers and colleagues, secure compliance with local and global regulations, audits, and corporate standards
• Systems & Reporting: Secure high data quality in FM systems to enable precise and well‑motivated FM CAPEX and OPEX plans, actively use data and benchmarks to drive continuous improvement and informed decision‑making
• Communication & Continuous Improvement: Ensure transparent, structured communication with stakeholders across service and improvement of lifecycles, identify inefficiencies and lead continuous improvement initiatives in FM service delivery
• Leadership & People: Lead and develop the Facilities Management team within the Sales Market, set clear priorities, responsibilities, and performance expectations for FM resources and partners

Qualifications

• Bachelor’s degree in Facility Management, Engineering, Business Administration, or similar
• 5+ years’ experience in facility management, preferably retail or multi-site operations
• Strong planning, prioritization, and analytical skills
• Strong facilities and asset management expertise
• Budgeting, planning, and performance management skills
• Service-oriented with strong stakeholder management skills
• Resilient, accountable, and continuous improvement focused
• Advanced English communication skills (written and spoken)
• Proficient in MS Office applications
• Proven experience leading teams and complex projects in a matrix organization
• Proven experience leading large FM vendor set ups, such as IFM and similar operating models

Benefits

• Comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community
• Employee discount at H&M, & Other Stories, and COS
• Access to Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
• Access to a large global talent community, where career growth and aspirations have no limits

Pay

Salary $165,700