Facilities Manager

About the role

Topgolf is seeking a Facilities Manager to lead the team in maintaining and improving the venue's physical environment. The role involves overseeing maintenance, operations, budget management, and regulatory compliance.

Responsibilities

• Lead the Facilities Team
• Coach, develop, and engage the Facilities Team and Porters
• Ensure all team members are adequately trained, equipped, and held to a high standard
• Delegate tasks clearly and follow up to ensure timely, quality completion
• Build a team culture of pride, ownership, and proactive problem solving
• Manage Venue Maintenance and Operations
• Oversee maintenance, repair, and replacement of all equipment, systems, and infrastructure
• Maintain the operation and proper use of all equipment, building systems, and technology
• Control Costs and Compliance
• Control department budgets and spending with accountability for fiscal performance
• Maintain all safety, health, and environmental policies and procedures
• Ensure all city, county, state, and federal maintenance regulations are met
• Uphold Safety and Standards
• Proactively identify and address maintenance issues before they impact guests or team members
• Ensure facilities standards support the overall guest experience

Qualifications

• 3+ years of facilities management experience for a large or multi-unit venue
• Certificate and two years of documentable HVAC or electrical journeyman-level experience
• Knowledge of welding, soldering, building maintenance, construction, and mechanical/electrical repair
• Experience building and leading a team, highly preferred
• High school diploma or equivalent
• Must have a clean driving record
• Excellent communication, time management, and organizational skills
• Availability to work varied shifts, including evenings, weekends, and holidays
• Must be 21 years of age or older as required by state or local law

Physical Requirements

The Facilities Manager must possess the ability to sit occasionally for administrative and scheduling tasks including computer and keyboard use, stand and walk frequently throughout the full shift, speak and listen clearly throughout the shift with team members, vendors, and leadership, navigate and work within tight, restricted, and low-clearance spaces requiring sustained kneeling, crouching, and crawling positions, grip, manipulate, and control hand and power tools requiring manual dexterity and upper body strength, operate seated motorized equipment including a Kubota UTV requiring hand-foot coordination and sustained alertness, work in and transition between extreme temperature environments including high heat and freezing conditions for extended periods outdoors, and work in environments with elevated noise levels requiring the use of hearing protection.

Core Competencies for Success

• Drives Results
• Maintains a track record of on-time, high-quality completion of maintenance and repair work
• Fosters urgency in the team for resolving maintenance issues before they impact guests
• Led the team to persist and perform even when facing complex or high-priority repairs
• Ensures venue condition and takes decisive action when standards slip
• Holds self and others accountable to meet commitments
• Maintains full compliance with safety, health, and regulatory requirements at all times
• Follows through on commitments to Operations leadership, vendors, and the broader team
• Creates realistic maintenance schedules with tasks sequenced for maximum efficiency
• Anticipates and minimizes bottlenecks, delays, and equipment failures through proactive planning
• Aligns Facilities priorities and work plans with the broader Operations team's needs
• Balances preventive maintenance with reactive repair demands across a high-volume venue
• Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Coaches others on how to build effective maintenance teams and addresses performance gaps directly
• Communicates clear goals, safety standards, and roles to all facilities team members
• Ensures the team has the right technical skill mix and leverages individual strengths effectively
• Rewards team efforts and accomplishments to build a culture of pride and ownership

Benefits

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.

ADA

Topgolf is committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

EEO Statement

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.