Facilities Manager

About the role

National Interstate, a member of Great American Insurance Group, is a leading commercial transportation insurer offering risk financing solutions across all 50 states. The company is seeking a Facilities Manager to work full‑time at its Richfield office, overseeing building maintenance, vendor relationships, safety compliance, and emergency response.

Responsibilities

• Oversees and plans routine inspections and preventive maintenance for HVAC, plumbing, electrical, and lighting systems; ensures schedules are met and standards maintained.
• Manages response to maintenance requests and troubleshooting activities; ensures timely resolution and escalates critical issues as needed.
• Leads and reviews repair work on office furniture, fixtures, and structural components.
• Develops seasonal grounds maintenance plans, including snow and ice removal strategies; allocates resources and monitors execution.
• Manages relationships with external vendors and contractors for specialized repairs or installations; may negotiate service agreements.
• Ensures compliance with company and regulatory safety programs; conducts audits and implements corrective actions when necessary.
• Oversees maintenance records, inspections, and repair documentation; prepares reports and recommends process improvements to leadership.
• Leads emergency response and disaster recovery efforts; coordinates resources and communicates with stakeholders during critical events.
• Plans and manages office moves, furniture installations, and workspace reconfigurations, ensuring minimal disruption to business operations.
• May lead the team in providing janitorial support as needed.
• Performs other duties as assigned.

Requirements

• Education: High School Diploma or equivalent.
• Experience: Minimum of 10 years in building maintenance or a related field, including at least 4 years of leadership experience.

Qualifications

• Responsible for performance and coaching of staff; participates in talent selection, development, and performance management.
• Maintains advanced knowledge of HVAC, plumbing, electrical, and general building systems.
• Maintains advanced knowledge of building codes, safety regulations, industry developments, and evolving best practices.
• Strong problem‑solving skills and attention to detail.
• Ensures new team members receive proper training and meet performance targets.
• Implements policies, procedures, and strategies under the direction of management; requires a minimum of 2 reports.

Benefits

• Medical, dental, and vision coverage.
• Wellness plans, parental leave, adoption assistance, tuition reimbursement.
• Paid Time Off and paid holidays.
• 401(k) plan with company match.
• Employee stock purchase plan.
• Commuter benefits.