Facilities Manager

About the Role

Based at Mandarin Oriental Residences, New York Fifth Avenue, the Facilities Manager is responsible for the overall residence engineering staff and functions, including the day-to-day operations of the mechanical and electrical plant and distribution, plumbing, elevator functions, fire, life, health and safety systems, staff performance, and asset management. The role also includes managing all facilities-related functions for the 685 Fifth Avenue Master Association related to the Residential building and oversight of all building shared areas, systems, and mechanical equipment dedicated to the residences and shared common areas.

The Facilities Manager reports to the Director of Residences.

Responsibilities

• Establish and implement Safe and Sound procedures such as life safety manual, business continuity plan, safety, emergency, and standard operating procedures based on MOHG guidelines.
• Lead and maintain a targeted score of over 90% of the annual FLHSS audit.
• Participate in development and implementation of engineering building systems and maintenance budget including energy cost and consumption and Capex.
• Oversee and manage energy consumptions relating to electricity, steam, and gas for the Residential section, ensuring monthly consumptions are recorded and monitored diligently.
• Participate in the Master Association weekly calls to stay on top of all local law ordinances and compliances.
• Oversee engineering candidate selection and staffing.
• Oversee total asset maintenance management based on MOHG guidelines.
• Oversee staff performance of the engineering department.
• Develop and implement Preventive and Corrective Maintenance programs based on MOHG guidelines.
• Manage all contracts and contractors related to Maintenance programs such as the pool, mechanical, electrical, and plumbing for the residential building.
• Establish and manage the annual CAPEX plan and budget for all engineering aspects.
• Oversee the strategic direction of general projects related to the enhancement of the residence, covering planning, administration, implementation, and evaluation of financial results.
• Oversee local law projects for the year and future years to ensure plans and permits are in place and execution causes minimal disturbance to residents.
• Training and demonstration on various systems such as key systems, A/V equipment, lighting systems, and temperature control systems.
• Active involvement and management of Fire, Life, Health, Safety, and Security with MOHG Audit requirements, including weekly fire drills, weekly FLHSS meetings, and periodic inspections.
• Daily walkthrough of all Residential floors, Mechanical rooms, and Amenity areas.
• Active participation in weekly calls with the Master Association regarding engineering-related functions and obtaining reports of all shared equipment to ensure FLHSS compliance.
• Manage relationships with Residents related to engineering issues inside their units and assist them in obtaining quotes from third-party vendors.
• Manage the scheduling of HVAC vendors for maintenance inside Residential units, mechanical rooms, and common areas.
• Attend to all emergency-related issues impacting the residential building.
• Responsible for all Incident reports relating to engineering issues within the residential building and engineering staff incidents.
• Participate in the Sustainability efforts of the Residences.
• Assist in covering operations in the absence of the Director of Residences.
• Maintain a calendar displaying the matrix of all building-related permits and licenses to ensure renewals are in place.
• Oversee telecommunication system upgrades or enhancements.
• Annual maintenance of contingency systems supporting IT&T equipment and systems.
• Annual testing and conformance of emergency power systems based on MOHG guidelines.
• Manage IT-related functions for all Residential units such as Creston, Salto, and Wi-Fi connectivity.
• Understand and manage relationships with CMS and CEM support to maintain the residential IT system.
• Assist the Director of Residences with overall financial performance, annual budget process, energy cost and consumption, engineering contractors’ selection, and reviewing all engineering-related contracts.

Requirements

• A minimum of 4 years in engineering studies such as Mechanical, Electrical, Plumbing, or Environmental.
• A minimum of 5–10 years in engineering management.
• A minimum of 5–10 years in development and managing a luxury property.
• Excellent knowledge of major building systems.
• Excellent knowledge of pool management.
• Excellent knowledge of energy management.
• Ability to conduct training on basic engineering systems.
• Ability to coordinate multiple tasks.
• Ability to develop a financial budget.
• Good third-party vendor contacts to assist with MEP and appliance repairs.
• Excellent written and verbal communication skills.

Benefits

• Learning & Development: Unique programs tailored to various career stages to support continuous growth.
• MO Stay: Complimentary nights and attractive rates at Mandarin Oriental properties worldwide for you and your loved ones.
• Health & Colleague Wellness: Comprehensive health benefits and wellness programs.
• Retirement Plans: Various plans depending on length of service and role.

Pay

Salary: $90,000 - $93,000

10% Bonus

A competitive benefits package, including health, dental, and vision.