Facilities Manager

What this job involves

As a Facilities Manager at JLL, you will serve as the single point of contact for daily FM operations and management across assigned sites. This role is pivotal in delivering exceptional client service while managing both technical and administrative teams to ensure contractual commitments are fulfilled at all times. You will represent JLL's partnership management values in service, performance, compliance, ethics, people management, and relationship building, directly contributing to JLL's mission of creating transformative solutions for the real estate industry.

What your day-to-day will look like

• Serve as the primary contact for daily facilities management operations across multiple assigned sites
• Manage technical and administrative staff while maintaining responsibility for team performance and morale
• Collaborate with supply chain teams to define scope, coordinate supplier walk-throughs, and manage supplier performance
• Maintain regular HR contact for people management, Learning & Development programs, and leave planning
• Establish annual budgets and track expenses against budget according to client processes
• Monitor KPI performance targets and SLA compliance, implementing corrective actions as needed
• Lead participation in local JLL and account innovation programs while redeploying best practices from other teams

Required Qualifications

• Bachelor's degree or equivalent work experience in Facilities Management
• Minimum 5 years of facility management experience with corporate or third-party service providers
• Strong business acumen including financial planning and analysis capabilities
• Prowess in managing within budget and time constraints
• Strong interpersonal and supervisory skills
• Strong analytical, organizational, and presentation skills
• Experience with commercial goals management for FM operations
• Demonstrate the ability to effectively prioritize tasks and projects across multiple portfolios while maintaining focus on overall objectives

Preferred Qualifications

• Experience with multi-site facility management operations
• Knowledge of JLL
• Experience with Clean Supplier Partnership program requirements
• Familiarity with Workday HR guidelines and documentation processes
• Experience implementing innovative cost-reduction programs and procedures
• Experience with client service reporting and communication protocols