Facilities Manager

Service Delivery

• Manage the delivery of facilities services to the assigned portfolio in accordance with all agreed policies, procedures, and contract scope.
• Act as a primary point of escalations for the local client across the assigned region.
• Ensure vendors meet service delivery standards, document and managing scope changes and instances of poor performance.
• Adhere to preventative maintenance to ensure reliability of systems while driving consistency across the portfolio.
• Develop and implement innovative programs and processes that reduce short- and long-term operating costs and increase productivity.
• Ensure compliance with all health, safety, environment and risk management policies and procedures.
• Support account wide initiatives such as compliance reviews, audits, training programs and other initiatives as appropriate, through driving implementation at a regional portfolio level.
• Drive initiatives such as benchmarking, best practices, and continuous improvement.
• Be accountable for the delivery of moves, adds, and changes as well as support associated client-projects of FF&E procurement and capital projects.
• Support the execution of small construction projects
• Engage internally with other teams which may include fitness, food services, massage, transportation, security and network operations, among others.
• Support other account or JLL SMEs to bring value to the client and facilitate engagement.
• Deliver portfolio management reports as required under the agreement with the client and as requested.
• Manage the delivery and revisions of site playbooks.

Client Relationships

• Proactively develop and manage client relationships, ensuring that expected service levels are achieved.
• Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
• Deliver an exceptional quality of service to the client, as reflected by client feedback.
• Present Best Practices, Benchmarking and Innovative Ideas emerging industry trends and suggestions to improve GRE management processes.
• Represent WPP in the maintenance of good relationships with landlords, tenants, and subtenants at each leased Property.
• Verify that landlords of WPP-leased spaces provide the appropriate range and level of services as defined in lease documents.
• Serve as the primary support provider on all non-landlord related services (i.e., WPP obligations) within leased Properties.
• Conduct a formal customer satisfaction survey with the key business unit representatives from WPP leased Properties regarding landlord and Service Provider services.
• The Service Provider shall manage service delivery to WPP standards and identify opportunities to improve quality, customer service and cost performance, and execute approved plans.
• Collaborate and liaison with OpCo Management on the day to day activities.
• Develop, implement, and present monthly reporting and presentations for senior management and OpCo Management (KPI’s. Financial, Operational, etc.).

Finance Management / Cost Control / Profitability

• Develop and manage Facility operating budgets for the assigned portfolio, proactively track variances and manage within target of agreed budgets, identifying efficiencies and savings where possible.
• Achieve cost savings through maximizing utilization of suppliers, preferred vendors/contractors and identify additional efficiency opportunities, consistent with client goals.
• Prepare current financial year budget spend reports (actual vs. budget, variance etc.), analyse expenditure and demonstrate value or alternative efficiency initiatives (cost savings or increased account profitability).
• Manage the annual budgeting and quarterly forecasting processes for your portfolio.
• Manage payments to vendors where applicable, using available systems, complying with all relevant policies and procedures.
• Develop, support and represent facilities as a SME in the planning the client’s annual capital plan for each building, interfacing closely with the client representative.
• Manage Work to align with OpCo Budgets.
• Support OpCo in developing and executing facilities related cost savings measures to reduce spending in accordance with OpCo Budget Challenges and JLL Committed Glidepath.
• Ensure compliance within delegated financial and contractual authorities.
• Ensure compliance with WPP security, IT, and safety policies and the provided WPP guidelines, policies, procedures, and training requirements (this applies to Service Provider Personnel, Subcontractor Personnel and Subcontractors).

Leadership/Staff Management

• Lead recruitment efforts, manage, develop and supervise a professional friendly, creative, energetic, and detail-oriented team in the delivery of extraordinary events - Adequate numbers of well-trained staff with the appropriate level of knowledge, training, and certifications to meet workload demands and technical requirements for all Properties.
• Metrics to justify staffing levels and how changes in work volumes are addressed.
• Participate in the individual performance management program and personal development planning for members of the team.
• Mentor, train and support people managers to actively support an environment of teamwork, co-operation, performance excellence and personal success across the portfolio.
• Align with facilities leadership team as a manager and act in a manager capacity for anything at the site/s.
• Act as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics and Excellence.