Facilities Manager
About the role
The Facilities Manager will take ownership of managing the physical spaces where Greenbrook Medical cares for patients. Currently, this responsibility is distributed among center managers, clinic staff, and external partners. The role aims to streamline these tasks, allowing the team to focus on providing exceptional care to seniors.
Key Responsibilities
Site Issues and Response: Be the single point of contact for facilities issues across all clinics, with an intake and triage process to ensure every request has an owner and a target date. Close the loop with whoever raised the issue, and escalate fast when patient safety or clinic operations are affected. Manage landlord and property manager relationships, holding them to their commitments. Scope, contract, and supervise repairs and maintenance as tenant, maintaining a critical date calendar and flagging renewals and options early enough for negotiation.
Landlord and Lease Management: Own the landlord and property manager relationship at every operating site, and hold them to their commitments. Manage recurring and ongoing services such as janitorial, waste and medical waste, pest control, HVAC, lighting, landscaping, power, water, security/ADT. Ensure safety and accessibility for patients with limited mobility, and build and maintain an emergency plan for every site.
Vendors, Services, and Utilities: Build a bench of local trades with negotiated rates and known response times, and hold them to their commitments. Manage recurring and ongoing services like janitorial, waste and medical waste, pest control, HVAC, lighting, landscaping, power, water, security/ADT. Ensure safety and accessibility for patients with limited mobility, and build and maintain an emergency plan for every site.
Safety and Emergency Preparedness: Run safety and compliance walkthroughs on a set cadence with a documented issue log, supporting survey readiness and OSHA compliance. Keep parking, walkways, entries, and interiors safe and accessible for patients with limited mobility. Build and maintain an emergency plan for every site, and own the response when something goes wrong: get the site safe, keep leadership informed, get us back open.
New Clinic Support: Be our on-the-ground presence for new clinic launches: site visits, vendor coordination, punch list follow-through. Handle certificates of insurance and landlord requirements through construction, then take over the landlord relationship at certificate of occupancy. Set up security, access control, signage, and recurring services so a new clinic opens ready to operate, working alongside the outside partner who leads the buildout.
Systems, Budget, and Reporting: Build the systems this function runs on: request tracking, site records, vendor documentation, preventive maintenance schedules. Keep improving them as we grow. Manage the facilities budget and forecast repairs and replacements so they're planned rather than urgent. Report on open issues, resolution times, and upcoming spend. You may take on other responsibilities as the business needs them.
About You
You bring: 4+ years of experience managing facilities across multiple sites, including vendor management and landlord or property manager coordination. Experience working in a regulated or licensed environment where inspections, OSHA compliance, and safety standards are part of the role. Strong organizational skills with a track record of following through and ensuring nothing falls through the cracks. Sound judgment and the ability to prioritize issues based on urgency and business impact. Clear communication skills with a habit of proactively updating stakeholders and closing the loop. A self-starter mindset with the ability to work independently, solve problems, and build processes in a growing organization. Valid Florida driver's license and reliable transportation. Ability to be on your feet for extended periods, lift up to 50 pounds, and access mechanical and utility areas.
What Success Looks Like
Critical issues are resolved in days, not weeks.
Clinical staff rate facilities support highly on our semi-annual survey.
No missed lease options or unintended auto-renewals.
No open issues, resolution times, and upcoming spend reported.
Every new clinic is facilities-ready by its committed opening date.