Facilities Manager

About Us

At Dewey's Pizza, we create Next Level experiences every day by bringing together quality food, supportive teams, and genuine hospitality. Behind every great guest experience is a safe, well-maintained environment, and our Facilities Manager plays a critical role in supporting our restaurants, teams, and guests across five states.

Our Purpose & Values

We nourish our community. We create exceptional experiences every day. We are next level. At Dewey's Pizza, we put people first. We believe strong teams, accountability, and a positive environment are what create the best guest experiences. We are committed to helping our team grow, learn, and succeed.

Why You'll Love This Role

• Opportunity to support 28 restaurant locations across five states
• Be the first call when something breaks and play a key role in keeping our restaurants and properties operating safely and efficiently
• Balance hands-on work with administrative, project, and strategic responsibilities
• Build preventative maintenance systems and processes that support long-term success
• Partner directly with company leadership, restaurant operations, Finance, vendors, contractors, and tenants
• Work across a variety of projects, from facility repairs and inspections to capital projects, property management, and budgeting
• Hybrid role with a mix of office, field, and restaurant-based work
• Competitive salary, discretionary bonus opportunity, vehicle allowance, and comprehensive benefits
• A people-first culture built on communication, accountability, and continuous improvement

Responsibilities

• Oversee day-to-day facility maintenance, repairs, safety, and overall functionality across approximately 30 restaurant locations and related properties
• Serve as the first point of contact for facility issues, diagnosing and completing hands-on repairs when practical and coordinating the appropriate vendor when needed
• Perform hands-on diagnosis and repair of HVAC, lighting, electrical panels, basic plumbing, and general building issues at nearby locations and company-owned properties
• Develop and manage preventative maintenance programs for HVAC, refrigeration, kitchen equipment, parking lots, and building systems
• Build and manage a quarterly preventative maintenance calendar and prioritization system for on-demand requests
• Own the facilities work order and ticketing process and establish clear response standards for emergency, operational, and aesthetic requests
• Respond to emergency maintenance issues and coordinate timely repairs
• Conduct regular property inspections and complete a written facilities assessment of every location at least annually
• Ensure locations meet safety and brand standards
• Coordinate grounds services, including mowing, gardening, and snow removal
• Source and manage relationships with contractors, service providers, and maintenance vendors
• Build and maintain a regional vendor database for key trades, including HVAC, electrical, plumbing, refrigeration, and general repair
• Coordinate bids, proposals, and RFPs for repairs, maintenance, and capital projects
• Manage facility improvement projects, remodels, equipment replacements, and capital initiatives
• Coordinate project timelines, budgets, permits, inspections, and contractor schedules
• Assist with new store openings, remodels, and closures as needed
• Build and maintain an asset inventory across all locations and track major assets such as HVAC units, roofs, hoods, and garage doors
• Use asset information, work order history, warranties, and prior spending to proactively plan repairs and replacements
• Develop and manage the annual facilities and maintenance budget, monitor spending, identify cost savings, and review and approve facilities invoices
• Manage company-owned properties and support tenant-related maintenance and operational needs
• Prepare company-owned spaces to be renter-ready, show available spaces, and maintain rental listings as needed
• Coordinate communication with tenants regarding repairs, property access, and operational issues
• Support lease-related responsibilities, including landlord/tenant obligations, CAM reconciliations, property budgeting, and documentation
• Coordinate safety inspections and corrective actions
• Partner closely with Operations, Finance, Restaurant Management, and company leadership
• Provide guidance to restaurant managers on maintenance procedures and issue reporting
• Communicate facility conditions, projects, and expenditures to leadership and know what needs to be escalated, to whom, and when

Requirements

• Trade certification or technical training in HVAC or a related trade, or an associate's degree in Facilities Management, Construction Management, Business, or a related field (equivalent hands-on experience may be considered in place of a degree)
• At least 2 years of facilities or property management experience in a retail or hospitality environment
• At least 1 year of experience in a multi-unit restaurant, retail, or hospitality environment
• Hands-on HVAC experience preferred
• Experience managing both leased and company-owned commercial properties
• Knowledge of restaurant equipment, building systems, and preventative maintenance practices
• Ability to diagnose and service commercial equipment, change lights and panels, work with 120, 220, and 480 volt systems, swap out equipment, and speak knowledgeably about restaurant hoods
• Experience managing vendors and contractors, including building vendor relationships and coordinating bids or RFPs
• Ability to manage multiple projects and priorities across various locations
• Proficiency with Microsoft Office and facilities/work order management systems such as Asana or comparable platforms
• Familiarity with state and local regulatory requirements related to facilities operations
• Valid driver's license and ability to travel regularly between multi-state locations
• Must reside in the Cincinnati area or be willing to relocate

Preferred Experience

• Multi-unit restaurant or retail facilities management
• Tenant/property management
• Construction or remodel project oversight
• Asset tagging and tracking programs
• Creating, presenting, and defending a capital budget

Skills

• Highly organized and able to manage multiple priorities across multiple locations
• Take ownership, follow through on commitments, and solve problems proactively
• Comfortable being the first call when something breaks and can determine whether to repair it yourself or coordinate the right vendor
• Communicate effectively with restaurant teams, vendors, contractors, tenants, and leadership
• Approach challenges with urgency and a solutions-focused mindset
• Enjoy building systems, creating structure, and improving processes
• Comfortable balancing hands-on work with administrative, strategic, and project-based responsibilities
• Work independently while knowing when to escalate an issue
• Strong scheduling, planning, follow-up, and organizational skills

Benefits

• Medical, dental, and vision coverage
• FSA and HSA options
• 401(k) with 50% company match up to $3,000
• Tuition and student loan reimbursement up to $3,000 annually
• Paid time off that increases with tenure
• Discretionary bonus opportunity tied to individual performance and overall company sales
• Vehicle allowance
• Company-funded Employee Assistance Program with access to therapy, financial advising, and additional support services
• Employee discounts at any Dewey's location

Location & Schedule

• Based in Cincinnati, Ohio
• Hybrid role with a combination of office, field, and restaurant-based work
• Full-time position with standard business hours
• Minimal on-call expectation for facility emergencies
• Regular travel between Dewey's restaurant and property locations across multiple states

Physical Requirements

• Ability to visit construction sites, rooftops, kitchens, and mechanical areas
• Ability to perform basic hands-on repair work, including use of hand and power tools, ladders, and rooftop access
• Ability to lift up to 50 pounds occasionally
• Frequent travel between restaurant locations

Pay

$85,000–$100,000 annually, based on experience