Facilities Manager

Core Responsibilities

• Oversee maintenance and repair activities across all restaurants.
• Serve as the primary point of contact for escalations and questions related to facility operations.
• Evaluate whether repairs should be completed internally or by a specialized vendor or contractor.
• Build and manage relationships with vendors, ensuring high-quality work and responsiveness.
• Negotiate service agreements and oversee vendor performance.
• Develop long-term replacement plans for equipment and facility assets.
• Oversee preventative maintenance programs for commercial kitchen equipment, HVAC, refrigeration, plumbing, electrical and other critical building systems.
• Support the evaluation of each restaurant's facilities in biannual reviews.
• Coordinate facility improvements, remodels, equipment installations and capital projects in partnership with operations, construction and finance.
• Identify opportunities to improve equipment performance, energy efficiency and operating costs.
• Maintain accurate records for inspections, permits, warranties, service history, asset inventories and preventative maintenance schedules.
• Lead hands-on training sessions to educate operations teams on building systems and facility infrastructure.
• Evaluate, implement and manage a computerized maintenance management system to plan, track, and optimize preventative maintenance and facility work.

Qualifications

• Experience in facilities management, restaurant operations, commercial maintenance, construction or a demonstrated track record of excellence in school and early career roles.
• Strong knowledge of commercial building systems, including: HVAC, electrical, plumbing, refrigeration, commercial kitchen equipment, fire suppression systems, roofing and general building maintenance.
• Demonstrated success managing contractors, vendors, landlords, and service agreements.
• Highly organized and detail-oriented with excellent communication and relationship-building skills.
• Ability to set clear expectations and hold partners accountable to high standards of quality, safety and execution.
• Proficiency with Google Workspace and TeamGantt.
• Hands-on maintenance experience with the ability to troubleshoot and complete minor repairs safely and effectively.
• Willingness to learn and understand operations by completing a portion of initial training and onboarding in our restaurants.
• Comfortable working on-site at our support office or restaurants, including moving quickly, standing for extended periods and climbing ladders.
• Ability to travel as needed, with schedule flexibility that supports operations outside of standard business hours, including evenings and weekends.

Pay

Compensation will be commensurate with qualifications and experience.