Facilities Maintenance Manager / Technical Service Manager (Arcade and Attractions)

About the role

Five Star Parks & Attractions is a leader in the amusement and hospitality industry, operating family entertainment centers nationwide. The company focuses on delivering safe, clean, unforgettable fun while fostering an inclusive, team‑oriented environment where employees are treated like family. Location: Scene 75 Columbus, OH. Position Type: Full Time.

The Technical Service Manager will oversee technology and maintenance at the park, supervising maintenance techs, ensuring compliance, coordinating schedules, overseeing attractions, managing parts inventory, assisting with escalated issues, and supporting safety and training initiatives.

Responsibilities

• Supervise Maintenance Techs to ensure assigned tasks are effectively addressed
• Meet regularly with staff to provide supervision and ensure open communication
• Ensure compliance with state, federal, and other regulatory agencies
• Provide continuous training and development of the tech and maintenance team
• Determine schedules for maintenance staff to ensure appropriate coverage and to expedite work
• Oversee, clean, and be responsible for multiple attractions including Coasters, Virtual Reality Systems, Laser Tag, Simulators, and more
• Order all parts following budgets
• Assist techs on major escalated issues
• Work with senior leaders to develop training programs
• Assist with POS systems, projectors, and other building equipment
• Ensures daily preventative maintenance and repairs are completed
• Maintain PM logs for all attractions and keep them up to date
• Responsible for all building maintenance and contractors needed to repair
• Maintain a safety-focused attitude at all times
• Assist with documenting fire and disaster drills in accordance with regulatory requirements
• Ensure implementation of corrective action needed as a result of internal or external safety inspections
• Inspect storage rooms, work rooms, utility/janitorial closets, etc., for upkeep and supply control
• Follow all processes involving maintenance including but not limited to safety and OSHA, maintenance procedures, logging, and reporting
• Assist with parts/tools inventory and purchasing for stores
• Maintaining payout structure at all locations (25%) as well as assist troubleshooting with Embed and Center Edge POS system
• Ensure that maintenance personnel always follow established safety regulations in the use of equipment and supplies
• Ensure that all personnel wear and/or use safety equipment and supplies (e.g., back brace, mechanical lifts, etc.) when lifting or moving heavy objects
• Ensure that supplies, equipment, etc., are maintained to provide a safe and comfortable environment
• Assist with obtaining/maintaining material safety data sheets (SDS) for hazardous chemicals in the maintenance department
• Ensure that containers of hazardous chemicals in the department are properly labeled and stored
• Perform other duties as assigned

Education

High school or equivalent education required

Qualifications

Must be 21 years or older

Must have, as minimum, one (1) year experience in a supervisory capacity, in a maintenance related position

Requirements

• Must maintain a neat, clean, and well-groomed appearance standards
• Highly organized and strong work ethic
• Must be able and willing to stand or walk for up to 10‑hour shifts

Skills

Familiar with Embed system and Center Edge POS software a plus

Pay

Salary range: $45,000‑$60,000

Schedule

Full‑time position; up to 10‑hour shifts