Facilities Director

About the Role

To maintain the entire hotel facility, including physical building structure, all mechanical, electrical, HVAC systems, and related equipment in accordance with energy conservation and preventative maintenance programs. Ensure the upkeep of guest areas to maintain an attractive hotel. Manage all rehabilitation, expansion, and special projects.

Responsibilities

• Conduct walk-throughs and visually assess the safe and efficient maintenance/operation of the physical structures of the hotel, all mechanical, electrical, HVAC systems, and any other related equipment.
• Assign and verify completion of all routine maintenance in public spaces, meeting rooms, ballrooms, outlets, back of the house spaces, and grounds.
• Assign and verify completion of all repairs, replacement, and renovation projects to office and employee work areas.
• Hire, train, supervise, counsel department staff and all other staff under the direction of Property Operations.
• Adhere to all Corporate required purchasing policies and controls, including all outside contractor bids, budgets, and schedules.
• Maintain effective Energy Management and Preventive Maintenance Programs, conducting special training for other operating departments on the safe and efficient use of equipment and energy in the hotel.
• Inform VP Hotel Operations and department heads regularly regarding the specific and overall condition of the building structures, related systems, and equipment, offering prudent and cost-effective proposals for maintaining them.
• Access and input information into computers and generate reports.
• Maintain an appropriate supply of materials and equipment to carry out the normal day-to-day operating and maintenance requirements of the hotel.
• Maintain organized and efficient administrative and filing systems for timely and accurate handling of correspondence, reports, requisitions for purchasing, and other administrative requirements of the department.
• Maintain a well-defined and organized system within the shop for inventory, maintenance, and storage of all tools, products, materials, and equipment necessary to execute the required activities of the department.

Requirements

• Proficient knowledge of electrical systems, components and devices, HVAC systems, boilers, mechanical systems, and the maintenance/repair of all.
• Proficient knowledge of public construction and building systems; all related permits, licensing, new and existing codes pertaining to public building and fire safety.
• Ability to remain informed on state-of-the-art developments affecting the safe and effective operation of the building facility.
• Ability to analyze all associated systems as to their design, intent, and effective performance.
• Skilled in the use of computers and software programs associated with property operations.
• Ability to communicate and instruct employees, offering assistance in areas where they lack knowledge, skills, or experience.
• Ability to rephrase or translate technical information into terms a layperson may easily understand.
• Ability to read, write, speak, and understand the English language clearly to ascertain and document important information, follow written and/or verbal instructions, and provide clear direction/guidance.
• Ability to relate to all levels of management and employees in verbal/written form.
• Communicate effectively both verbally and in writing to provide clear direction, instruction, and guidance to staff.
• Assign and instruct all personnel in details of work, observe performance, and encourage improvement.
• Monitor workload and make staffing adjustments accordingly.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other employees.
• Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions.
• Make decisions and take action based on previous experience and judgment, sometimes revising procedures to accommodate unusual situations.
• Ability to organize and prioritize work, meet deadlines, work with minimal supervision/multiple interruptions, exercise judgment, and adapt instructions/directions from one assignment to another.
• Ability to exercise judgment and implement control over the performance of subordinates.
• Ability to deal with a number of problems requiring initiative and good judgment.
• Supervise all staff including selection, training, counseling, and discipline.
• Social skills to deal with internal/external customers, some requiring high levels of patience, tact, and diplomacy to diffuse anger, collect accurate information, and resolve problems and concerns.
• Social skills to listen and respond to employee or management inquiries/concerns using a positive, clear speaking voice, answering questions, and/or offering assistance with accurate information regarding plans, policies, or procedures.
• Respond to guest inquiries/concerns, providing guest satisfaction through assistance, direction, and information within hotel guidelines.
• Skilled in the proper and safe use of all tools, equipment, materials, chemicals, and products relating to the department.
• Mathematical skills necessary to analyze reports, prepare forecasts, and budgets.
• Ability to travel to training sessions, meetings, and hearings.
• Ability to maintain attendance in conformance with standards.
• Ability to maintain a neat, clean, and well-groomed appearance.

Qualifications

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.