Facilities Director

About the role

The Facilities Director reports to the Executive Director and leads the overall facilities management operations in accordance with federal, state, local laws, and Phoenix standards, guidelines, and regulations.

Responsibilities

• Develop and implement maintenance plans, organizing and leading operations including maintenance, housekeeping, laundry, and security.
• Oversee minor repairs such as replacing faucet washers, faulty window latches, broken toilet handles, unclogging toilets/drains, changing light bulbs, tightening hinges, and repairing stand-alone Saflok door lock units (e.g., battery replacement).
• Respond to all building emergencies and direct others based on the situation.
• Act as the liaison between the Executive Director and external vendors.
• Monitor and evaluate Maintenance Log requests to ensure timely responses.
• Periodically inspect the building façade for damages and needed repairs.
• Coordinate efforts of consultants, contractors, and Phoenix resources to complete large-scale projects.
• Oversee touch-up paint jobs, furniture refinishing, moving, and disposal of extraneous materials.
• Monitor the HVAC system to ensure proper air quality and comfortable temperatures throughout the community.
• Oversee tests, scheduled inspections, and maintain documentation for the fire protection system.
• Review monthly financial statements and implement action plans for deficiencies.
• Process and submit monthly expenses and budget data per Phoenix policies and internal controls.
• Support the Regional Director of Facilities by providing technical training to other communities as requested.
• Train associates on:
  • Location and operation of all utility shut-offs.
  • Emergency response protocols.
  • Safe chemical handling and usage.
  • Housekeeping procedures (if within leadership scope).
  • Laundry procedures (if within leadership scope).
  • Security procedures (if within leadership scope).
• Manage the department, including recruiting, hiring, training, coaching, and disciplining staff.
• Review timekeeping practices and payroll reports daily to ensure accurate recording and payment of hours worked.
• Attend regular meetings, including stand-ups, crossovers, department director meetings, town halls, quality improvement sessions, and others as directed by the Executive Director.

Requirements

• High School Diploma or GED (required).
• Two (2) years of supervisory and management experience, including hiring, coaching, performance management, daily operations supervision, discipline, and counseling.
• Three (3) years of facilities experience with extensive knowledge of HVAC, plumbing, electrical, mechanical systems, and code compliance.
• Valid Driver’s License (if applicable).
• Certification may be required per state regulations.
• Experience maintaining water heat source pumps (preferred).

Skills and Abilities

• Understanding of infection control procedures.
• Extensive knowledge of fire & life safety regulations and OSHA regulations.
• Ability to multitask and manage stress.
• Understands and embraces the assisted living philosophy.
• Ability to work weekends, evenings, and flexible hours, available during peak service delivery times.
• Ability to delegate assignments based on skills, roles, and interests.
• Strong written and verbal communication skills, including facilitating small group presentations.
• Tactful and helpful attitude, essential for a customer service-oriented environment.