Facilities Command Center Technician
About the role
You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.
Responsibilities
- Maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center.
- Identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur.
- Work closely with internal teams and emergency services to ensure a safe environment and help restore normal operations quickly and effectively.
Requirements
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Ability to work in a high-pressure, real-time environment
- Experience or interest in security operations, emergency response, or a related high-volume field
Qualifications
- Openness to 2nd and 3rd shift, as well as weekend days
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
Benefits
- Comprehensive benefits to keep you healthy and happy as you grow in your life and career
- Merit-based compensation reflecting the impact your work has on the company and our customers
- Award-winning benefits including free, restaurant-quality meals, sabbaticals, and opportunities to travel
- Global healthcare and a commitment to building the best ideas from around the world into Epic software
Pay
Compensation is competitive and commensurate with experience.
Schedule
Open to 2nd and 3rd shift, as well as weekend days.
Skills
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Ability to work in a high-pressure, real-time environment
- Experience or interest in security operations, emergency response, or a related high-volume field
Benefits
- Comprehensive benefits to keep you healthy and happy as you grow in your life and career
- Merit-based compensation reflecting the impact your work has on the company and our customers
- Award-winning benefits including free, restaurant-quality meals, sabbaticals, and opportunities to travel
- Global healthcare and a commitment to building the best ideas from around the world into Epic software
Pay
Compensation is competitive and commensurate with experience.
Schedule
Open to 2nd and 3rd shift, as well as weekend days.
Equal Opportunity Employer
Epic is an equal opportunity employer and is committed to diversity and inclusion in all aspects of our organization. We believe that diverse teams make us stronger and more innovative, and we strive to create an inclusive workplace where everyone can thrive.