Facilities Command Center Technician
About the role
You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.
Responsibilities
- Monitor real-time alerts and manage access and security systems
- Oversee building operations from the Facilities Command Center
- Identify and respond to issues using video feeds and system data
- Cook up to date, restaurant-quality meals for staff
- Coordinate emergency responses during disruptions like natural disasters or power outages
- Work closely with internal teams and emergency services to ensure a safe environment
- Help restore normal operations quickly and effectively
Requirements
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Ability to work in a high-pressure, real-time environment
- Experience or interest in security operations, emergency response, or a related high-volume field
- Openness to 2nd and 3rd shift, as well as weekend days
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
Qualifications
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
- COVID-19 vaccination
Benefits
- Comprehensive benefits to keep you healthy and happy
- Merit-based compensation reflecting the impact of your work
- Annual raises and bonuses
- Stock grants
- Global healthcare
- Stipend for meals
Pay
Compensation is commensurate with experience.
Schedule
Second and third shifts, as well as weekends, are possible.
Skills
Strong situational awareness and decision-making skills
Excellent communication and coordination abilities
Ability to work in a high-pressure, real-time environment
Experience or interest in security operations, emergency response, or a related high-volume field
Benefits
- Comprehensive benefits to keep you healthy and happy
- Merit-based compensation reflecting the impact of your work
- Annual raises and bonuses
- Stock grants
- Global healthcare
- Stipend for meals
Pay
Compensation is commensurate with experience.
Schedule
Second and third shifts, as well as weekends, are possible.
Company Information
Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).
Equal Opportunity Employer
We are an equal opportunity employer and are committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.