Facilities Command Center Technician
Epic · Frankfort, KY · 3 wk ago
On-siteManagementFull-time
About the role
As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.
Responsibilities
- Monitor real-time alerts and manage access and security systems
- Oversee building operations from the Facilities Command Center
- Identify and respond to issues using video feeds and system data
- Coordinate emergency responses during disruptions like natural disasters or power outages
- Work closely with internal teams and emergency services to ensure a safe environment
- Help restore normal operations quickly and effectively
Requirements
- Based on our campus in Madison, WI, and requires relocation to the area
- We recruit nationally and provide financial relocation assistance
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Ability to work in a high-pressure, real-time environment
- Experience or interest in security operations, emergency response, or a related high-volume field
- Openness to 2nd and 3rd shift, as well as weekend days
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
- Covered by comprehensive benefits including healthcare, stock grants, and annual raises and bonuses
Benefits
- Live affordably in a city known for its rising tech talent
- Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin
- Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor)
- Staff have opportunities to travel and contribute to community projects
- Comprehensive benefits including healthcare, stock grants, and annual raises and bonuses
Pay
Compensation is commensurate with experience.
Schedule
Open to 2nd and 3rd shift, as well as weekend days.
Qualifications
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Ability to work in a high-pressure, real-time environment
- Experience or interest in security operations, emergency response, or a related high-volume field
- Openness to 2nd and 3rd shift, as well as weekend days
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
- Covered by comprehensive benefits including healthcare, stock grants, and annual raises and bonuses
Skills
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Ability to work in a high-pressure, real-time environment
- Experience or interest in security operations, emergency response, or a related high-volume field
- Openness to 2nd and 3rd shift, as well as weekend days
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
- Covered by comprehensive benefits including healthcare, stock grants, and annual raises and bonuses
Benefits
- Comprehensive benefits including healthcare, stock grants, and annual raises and bonuses
- Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride
- Equal Opportunity Employer
Pay
Compensation is commensurate with experience.
Schedule
Open to 2nd and 3rd shift, as well as weekend days.
Qualifications
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Ability to work in a high-pressure, real-time environment
- Experience or interest in security operations, emergency response, or a related high-volume field
- Openness to 2nd and 3rd shift, as well as weekend days
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
- Covered by comprehensive benefits including healthcare, stock grants, and annual raises and bonuses
Skills
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Ability to work in a high-pressure, real-time environment
- Experience or interest in security operations, emergency response, or a related high-volume field
- Openness to 2nd and 3rd shift, as well as weekend days
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
- Covered by comprehensive benefits including healthcare, stock grants, and annual raises and bonuses
Benefits
- Comprehensive benefits including healthcare, stock grants, and annual raises and bonuses
- Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride
- Equal Opportunity Employer
Pay
Compensation is commensurate with experience.
Schedule
Open to 2nd and 3rd shift, as well as weekend days.
Qualifications
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Ability to work in a high-pressure, real-time environment
- Experience or interest in security operations, emergency response, or a related high-volume field
- Openness to 2nd and 3rd shift, as well as weekend days
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
- Covered by comprehensive benefits including healthcare, stock grants, and annual raises and bonuses
Skills
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Ability to work in a high-pressure, real-time environment
- Experience or interest in security operations, emergency response, or a related high-volume field
- Openness to 2nd and 3rd shift, as well as weekend days
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
- Covered by comprehensive benefits including healthcare, stock grants, and annual raises and bonuses
Benefits
- Comprehensive benefits including healthcare, stock grants, and annual raises and bonuses
- Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride
- Equal Opportunity Employer