Facilitator, Orientation & Leadership Development

Job Summary

The Facilitator, Orientation & Leadership Development is part of the Learning & Development team and is responsible for facilitating engaging, high-impact learning experiences across new hire orientation and leadership development programs. This role helps create a consistent, welcoming, and brand-aligned experience for employees joining the organization, while also supporting learners at all levels in building leadership capability.

Essential Responsibilities

• Own and facilitate new hire orientation in classroom, virtual, and classroom studio formats, ensuring a welcoming, consistent, and high-quality experience for all new employees.
• Serve as one of the first representatives of the company for new hires, modeling the organization's values, culture, and brand experience.
• Facilitate leadership development programs for learners at all levels.
• Use strong facilitation techniques to bring content to life and help learners connect concepts and skills to their roles.
• Facilitate effectively across modalities, including in-person, virtual, and classroom studio environments.
• Use virtual facilitation tools and classroom technology to sustain learner engagement, manage participation, and troubleshoot learner technology needs during sessions.
• Handle challenging questions or discussions with composure, professionalism, and appropriate redirection.
• Stay current on business initiatives, brand priorities, and organizational changes to ensure orientation and learning experiences remain relevant.
• Gather participant and stakeholder feedback to identify ways to improve the orientation experience.
• Own updates, enhancements, and continuous improvement efforts for orientation.
• Assist with needs analysis, learning design, program development, and evaluation as needed.
• Collaborate with internal stakeholders, subject matter experts, vendors, and other members of the L&D organization.
• Plan, organize and execute tasks and activities with urgency and attention to detail.

Requirements/Qualifications

• 2+ years of experience facilitating in-person and virtual learning experiences in corporate L&D, education, onboarding, training, or a related professional setting.
• Strong facilitation skills with experience engaging small and large groups across multiple formats.
• Passion for creating a positive first impression and delivering a welcoming, brand-aligned experience for new employees.
• Experience facilitating leadership development programs or content.
• Experience owning program updates, process improvements, or learning experience enhancements.
• Knowledge of adult learning principles and learner engagement strategies.
• Excellent verbal and written communication skills.
• Strong listening skills with the ability to draw connections between learner needs, business priorities, and learning content.
• Strong presence, composure, and ability to think on your feet during live sessions.
• Able to manage time, pacing, logistics, and participant needs in a fast-paced learning environment.
• Strong organizational skills and high attention to detail.
• Able to work effectively with multiple internal and external stakeholders, including subject matter experts and business partners.
• Flexibility and agility to manage ambiguity, adapt to change, and remain effective in an evolving environment.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and SharePoint.
• Advanced proficiency using Zoom, including managing breakout rooms, chat, polls, screen sharing, and participant engagement during virtual sessions.
• Able to travel as needed.