Facilitation Services Coordinator

Essential Job Functions

• Coordinates and provides advanced operational, logistical, and governance support for HHS in accordance with the Texas Open Meetings Act, pursuant to statutes, HHSC policies, and enterprise governance standards.
• Leads the planning, scheduling, and coordination of virtual and in-person meetings, including agenda development, preparation of supporting materials, and coordination of required logistics to support full participation for committee members and the public. Identifies and resolves issues related to access, accommodation, and participation to facilitate effective stakeholder engagement in collaboration with program liaisons. Provides training to advisory committee members and program liaisons.
• Captures and disseminates official communications and ensures timely and accurate posting of all advisory committee documents, including record keeping of official meeting records, such as minutes, procedural manuals, templates, and historical documentation, to ensure compliance with HHSC records retention requirements and audit standards.
• Assists in the development and maintenance of training manuals, policies and procedures, and advisory committee bylaws. May assist with the solicitation, review, and appointment process for members appointed by the HHSC Commissioner.

Communication and Outreach

• Fosters strong sustaining partnerships with both internal and external stakeholders by providing excellent customer service. Creates and presents high-quality presentations, briefings, written reports, and technical assistance materials addressing ACCO and advisory committee activities.
• Participates in cross-training activities to ensure the goals and outcomes of the ACCO are met. Collects, analyzes, and prepares information in response to requests for information. Conducts research on current facilitation best practices.
• Consults with HHSC management and program staff who utilize services to identify training needs, resolve problems and discuss program effectiveness.
• Prepares executive-level summaries, legislative reports, and leadership analyses to clearly communicate program status, identify emerging issues, and outline policy implications.

Other Duties as Assigned

• Performs other duties, as assigned, to support ACCO program priorities.

Knowledge, Skills and Abilities

• Knowledge of state and federal laws, regulations, policies, rules, and requirements relating to health and human services programs.
• Knowledge of state government organization and administration.
• Knowledge of the Texas Open Meetings Act.
• Knowledge of interagency collaboration methods and techniques.
• Skill in analyzing and evaluating complex program issues.
• Skill in leading or coordinating meetings across large organizations.
• Skill in providing consultation and technical assistance to varied audiences.
• Skilled in the proficient use of computers and the Microsoft Suite.
• Effective verbal and written communication skills.
• Excellent relationship-building and stakeholder engagement skills.
• Ability to develop and deliver in-person and webinar trainings.
• Ability to develop, interpret, and implement policies and procedures.
• Ability to prepare written information in an understandable format.
• Ability to gather, assemble, correlate, and analyze facts and devise solutions to problems.
• Ability to analyze, interpret, and research state and federal rules/regulations.
• Ability to plan and handle multiple projects and meet tight timeframes.